UMAR ABDULRASAQ

• Managed a team of contractors, resulting in timely project completion.
• Demonstrated leadership skills during challenging circumstances, ensuring team morale remained high.
• Fostered good relationships with clients, securing repeat business opportunities.
• Prepared detailed reports outlining project updates for stakeholder meetings.

• Resolved discrepancies in information, ensuring database accuracy.
• Conducted periodic audits of database systems, ensuring compliance with company policies and regulations.
• Executed tasks using advanced software programmes to enhance efficiency.
• Participated in training sessions to stay updated on the latest software tools and applications used in data entry work.

• Delivered professional assistance to customers, addressing questions and service-related concerns to enhance customer satisfaction.
• Identified customer and technical problems, offering timely and effective solutions to minimise downtime and improve user experience.
• Assisted users with basic computer hardware and software issues in a timely manner.
• Communicate clearly and professionally through phone, email, and online platforms.
• Maintain accurate records and enter information into computer systems and databases.
• Maintained a professional, customer-focused approach in resolving challenging situations, ensuring positive interactions and customer retention.
• Handle multiple responsibilities while maintaining accuracy and meeting deadlines.
• Work independently and effectively in technology-based and remote environments.
• Learn and adapt quickly to new software, digital tools, systems, and procedures.

Relevant studies included computer systems, database technology, software applications, technical problem-solving, and technology-related systems.