Ukawanren Etareri
Ogba,lagos
Summary
Proactive individual with talent for building client relationships and keen understanding of technical products and services. Demonstrates exceptional communication skills and problem-solving abilities, coupled with strong aptitude for learning new technologies quickly. Poised to drive substantial growth and customer satisfaction.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Technical Sales Account Manager
Coollink
Lagos, Nigeria
03.2022 - Current
- Converted leads into profitable business contracts by delivering persuasive sales pitches.
- Managed pipeline efficiently using CRM software tools; ensured timely follow-ups on all prospects.
- · Achieved over 100% of quarterly sales target consistently for over 2 years.
- Manage, support and grew business relationships with existing accounts and developed strategies to increase sales and revenue
Dealer Channel Partner
Swift Networks Ltd
Lagos, Nigeria
09.2020 - 02.2022
- Sourced for new partners to invest in Companies products while also retaining existing partners.
- Managed and motivated partners within assigned territory to increase revenue by 60% in 3 months.
- · Engaged in product training, demonstrations, branding to raise awareness and revenues.
- ·Ensured proper stock management.
Consumer/Sme Sales Supervisor
Swift Network LTD
Lagos, Nigeria
08.2017 - 08.2020
- Recruit Sales Representative and Point of Sales within assigned Territory.
- Grew retail sales volume in assigned territory by 40% in 3 months through strategic planning and promotional activities to reach target market.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business.
- Carried out direct sales of companies products through lead generation and conversions.
Operations Manager
Enterprise Bank LTD
Effurun, Nigeria
02.2012 - 06.2014
- Ensure all customer service parameters (friendliness, readiness, and service time) are met while maintaining compliance with bank policies and procedures.
- Oversee operational units (tellering, funds transfer, customer service, and treasury), manage disciplinary actions, and foster a positive work environment.
- Manage branch expenses, fixed assets, and general ledger (GL) accounts while ensuring proper documentation and reporting.
- Ensure smooth daily operations, conduct periodic team meetings, and oversee the maintenance of banking premises, vehicles, and equipment.
Funds Transfer Officer
Spring Bank Plc
Effurun, Nigeria
02.2008 - 04.2012
- Handle inward and outward caution notices, post bank and customer transactions, and manage tax payments via pay direct.
- Raise and liquidate Manager’s cheques, prepare clearing cheque schedules, and manage prepaid expenses.
- Book banker’s acceptance, fixed deposits, and oversee customer salary administration.
- Maintain full custody of the ATM and its transactions while preparing and rendering proofs of all GL accounts.
Customer Service Officer
Spring Bank Plc
Effurun, Nigeria
09.2007 - 04.2008
- Promptly respond to customer requests, open new accounts, and handle reactivations and documentation.
- Manage customer mandates, issue cheque books, and process reference inquiries with other banks..
- Prepare deficiency reports and print/distribute customer account statements as requested.
- Cross-sell bank products and handle the sale of examination cards and other collection items.
Youth Corper
Spring Bank Plc
Enugu, Nigeria
09.2006 - 08.2007
- Receive cash deposits and drive deposit mobilization efforts to Bank.
- Attend to customer account inquiries and ensure a high level of service.
- Prepare outward caution notices to other banks.
- Assist customers with concerns, ensuring satisfaction and retention.
Education
Bachelor of Science - Counselling Psychology
Delta State University, Abraka
Delta State 02.2003 - 03.2006
Ordinary National Diploma - Petroleum Engineering
Petroleum Training Centre, Effurun
Delta State 09.1999 - 09.2001
Skills
- Client relationship management
- CRM software proficiency
- Ability to generate appropriate leads, prospects and customers
- Persuasive negotiation
- Market Trend Analysis
- Strong Interpersonal Communication Skills
Certification
- Sophos-Selling MDR and Cybersecurity as a Service v1.0 - Sales Consultant- 2024
- Anti-Money Laundering and Combating The Financing of Terrorism (AML/CFT)Compliance- 2014.
- ·Advanced Banking Operations Training - 2013
Timeline
Technical Sales Account Manager
Coollink
03.2022 - Current
Dealer Channel Partner
Swift Networks Ltd
09.2020 - 02.2022
Consumer/Sme Sales Supervisor
Swift Network LTD
08.2017 - 08.2020
Operations Manager
Enterprise Bank LTD
02.2012 - 06.2014
Funds Transfer Officer
Spring Bank Plc
02.2008 - 04.2012
Customer Service Officer
Spring Bank Plc
09.2007 - 04.2008
Youth Corper
Spring Bank Plc
09.2006 - 08.2007
Bachelor of Science - Counselling Psychology
Delta State University, Abraka
02.2003 - 03.2006
Ordinary National Diploma - Petroleum Engineering
Petroleum Training Centre, Effurun
09.1999 - 09.2001