Reading,Meeting New people, shopping
INBOUND SALES AGENT
TOP BRANDING VILLE
10.2021 - 09.2022
Hi, I’m
UKANDU FAITH OLUCHI
Junior Accountant,Customer Care Representive
Lagos,Lagos State, Nigeria.
Summary
Seeking a Challenging career with a progressive organization that provides the needed enabling environment for opportunities to capitalize on my innate skills,capabilities and abilities in the field of business Administration and Management while promoting human satisfaction and wealth creation.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work History
BRAME CLEARING AND FORWARDING COMPANY
OFFICE MANAGER/SALES EXECUTIVE
Job overview
- Address customers' questions and concerns regarding quotations
- Managed daily operations, ensuring a smooth workflow and efficient administrative support
- Coordinated activities of staff to foster collaborative environments to enhance productivity
- Oversee office maintenance and facility management, ensuring a safe and welcoming working environment for all employees
- Arranged, coordinated and ensured timely delivery of despatch
- Identified areas of process improvement and implemented new procedures to enhance operational efficiency
- Organized company meetings, interviews, and ensured successful execution of all activities
- Maintained accurate records and documentation
- Oversaw office technology and equipment
- Addressing inquiries and resolving issues to promote a positive and productive workplace culture
- Maintain strong relationships with key customers
- Create an email list and perform cold calls to communicate vital information
- Create and maintain relationships with clients to ensure maximum satisfaction of services rendered
- Participation in weekly review meetings by the management team to evaluate weekly performance
- Resolves customer complaints in a timely manner while providing excellent customer services
- Built a CRM database for existing and potential clients
TOP BRANDING VILLE
INBOUND SALES AGENT
10.2021 - 09.2022
Job overview
- Identified consumer needs
- Sending prepared sales messages that described product and services, to persuade potential customers
- Applied good listening skills to determine customer preferences and financial limits
- Build trust and loyalty by maintaining professionalism while persuading customers
ADA CHUBYKE ENTERPRISES
CUSTOMER CARE/SALES ASSISTANT
03.2020 - 12.2020
Job overview
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Monitored customer order process and addressed customer issues
- Fostered relationships with customers to expand customer base and retain business
- Identified customers need to deliver relevant product solutions and promotions
- Answered product questions with up-to-date knowledge of sales and promotions
- Presented products and services to prospective and existing customers to meet client needs
- Adhered to company initiatives and achieved established goals
- Developed key customer relationships to increase sales
- Organized store by returning merchandise to proper areas and restocked displays
- Recommended merchandise to customers based on needs and preferences
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Exchanged merchandise for customers and accepted returns
- Watched for and recognized security risks and thefts to prevent or handle situations
- Cleaned shelves, counters and tables to maintain an organized store
- Computed purchases and received and processed cash or credit payment
- Greeted customers to determine wants or needs
- Recommended, selected and located merchandise based on customer desires
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Maintained records related to sales for store management
- Increased sales by building strong customer relationships and providing excellent service.
NELLOSUN NIGERIA LIMITED
Secretary
01.2015 - 12.2015
Job overview
- Sent and distributed the company's proposal mail
- Facilitated and coordinated administrative support
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Greeted visitors and directed to the appropriate location or person
Education
University of UyoUyo, Akwa Ibom State
B.Sc. from Accounting
Federal Polytechnic NekedeOwerri, Imo State
OND from Accounting
Green Value Computer InstituteLagos State
Diploma from Data Processing
Caro Favored CollegeLagos State
Senior Secondary School Certificate
Kiddie International SchoolLagos State
First school leaving certificate
Skills
Communication skill
Administration skill
Public relations skill
Self- motivation skill
Excellent office management skill
Leadership skill
Listening skill
Mindset skill
Adaptability and flexibility
Microsoft Excel
Computer proficiency
Follow-up skills
Relationship building
Assertiveness
Interests
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Supervised team of 10 staff members.
- Planned and coordinated offline and online campaign's to increase sales by 30%.
Timeline
CUSTOMER CARE/SALES ASSISTANT
ADA CHUBYKE ENTERPRISES
03.2020 - 12.2020
Secretary
NELLOSUN NIGERIA LIMITED
01.2015 - 12.2015
OFFICE MANAGER/SALES EXECUTIVE
BRAME CLEARING AND FORWARDING COMPANY
Federal Polytechnic Nekede
OND from Accounting
05.2017
Green Value Computer Institute
Diploma from Data Processing
05.2014
Caro Favored College
Senior Secondary School Certificate
05.2013
Kiddie International School
First school leaving certificate
05.2007
University of Uyo
B.Sc. from Accounting
05.2022