UGWU AKOR PETER
Lagos
Summary
Resourceful and versatile IT professional with a proven track record of achievement in supporting software design and development, implementation, upgrades, and maintenance as well as user training and support. Excel in designing and developing intuitive full-stack enterprise web applications, applying solid design principles and software design patterns across multiple technology stacks. Highly familiar with the workings of Dreamweaver, PHP, MySQL, HTML, WordPress, and jQuery. Skilled in performing functions required for the deployment, configuration, support, and troubleshooting of issues with the business’s site and software; making key decisions without much oversight inclusive of decisions on automation processes, tools, and resources for building sites and software as promptly and efficiently as possible. Organised and dependable IT Support Officer with 2 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work history
IT Intern
Favours Computer Technology
01.2013
- Assisted with designing and implementing software capabilities across different product suites
- Provided maintenance on existing code to debug and troubleshoot faulty features, improve readability and scalability of code, and improve performance
- Typesetting of reports and other relevant documents.
IT Technical Support Officer
Unified Payments
05.2022 - Current
- Tracks, documents, and maintains banking channels and network system functionality—both internally and externally, leveraging opportunities to improve engineering productivity
- Engages in logging and monitoring Hope Ps Banks Services to identify defects early in the development process and ensure quality assurance
- Creates and maintains rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources
- Monitors Hope PS Bank Core banking application (PRIME) and maintains all reports about application development processes
- Creates processes to reduce downtime and increase reliability of systems using automated technology
- Performs periodic backup of information and data to ensure recovery in event of system breakdown
- Provide IT support to product development group of the bank and ensure setup and automation of such products
- Processing of E-channels transactions for reversals in cases of transaction failure.
Education
ND - Computer Science and Information Technology
Edo State Polytechnic, Usen
HND - Computer Science and Information Technology
Edo state Polytechnic, Usen
PGD - Computer Science and Information Technology
Benson Idahosa University, Benin
Skills
- Querying Data using SQL
- SDLC Project Delivery
- Applications Architecture
- Database Management
- IT Risk Assessment
- Quality Assurance
- Information Analysis
- Technical Architecture Design
- System Integration & Testing
- Technical Troubleshooting
- Reporting
- Microsoft word, Excel, Power Point
- Exceptional telephone etiquette
- Performance reporting
- Microsoft Outlook
- Incident management
- Microsoft Office 365
- Windows expertise
- Technical issues analysis
- Application installations
- Hardware diagnosis
- Team management
- Application support
- Troubleshooting proficiency
- Data entry
Websites
Certification
- Advance Diploma, web Application Development – SkyHub Nigeria Ltd.
- Digital Marketing Certification - Google Digital Skills for Africa
Custom
Upon Request
Affiliations
- Reading and Browsing
Timeline
IT Technical Support Officer
Unified Payments
05.2022 - Current
IT Intern
Favours Computer Technology
01.2013
ND - Computer Science and Information Technology
Edo State Polytechnic, Usen
HND - Computer Science and Information Technology
Edo state Polytechnic, Usen
PGD - Computer Science and Information Technology
Benson Idahosa University, Benin
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