Reading
UGWU OGECHI EMELDA
Economist
No 5 Ikorodu Road Jibowu Yaba, Lagos,NI
Summary
To join a reputable organization and be able to make a significant impact in its workforce in terms of competence, productivity and reliability hence improving and gaining more work experience.
i am detail-oriented, analytical, and self-motivated individual with considerable years work experience in both financial, logistics and customer service organization.
Overview
2
2
Languages
3
3
Certifications
18
18
years of post-secondary education
7
7
years of professional experience
Work History
Desk Officer
Autostar Courier Services Ltd
Lagos, Lagso state
2019.03 - Current
- Supported and provided keen insight into operational and programmatic activities.
- Analyzed, monitored and evaluated success rate of program activities.
- Accepting and Evaluating incoming parcels
- Releasing of outgoing parcels
- Conducting weekly and monthly financial reports for the company using relevant financial scope.
- Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records and operational agendas, resulting in strengthened traceability.
- Mitigated risks by accurately analyzing and evaluating criminal prosecutory information, including complaints, citations and search warrants while processing parcels.
CUSTOMER SERVICE/Executive Assistant to the Chief Executive Officer
OliveDoc Healthcare Ltd
Lagos, Lagos state
2016.02 - 2018.06
- Listened to customer needs and desires to identify and recommend optimal products.
- Attending to Customers who may wish to place orders, make enquiries and complaints both physically and on phone
- Rectifying Customers complaints within my limit otherwise notify management
- Management of office Inbound and Outbound calls
- Compilation and documentation of orders submitted by sales representatives via emails
- Weekly and monthly reports on orders and deliveries
- Preparation of monthly income and expenditures
Teller
Union Bank of Nigeria
Lagos, Lagos State
2014.01 - 2016.10
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Debiting Customer account with written advise
- Crediting Customer account with an instruction
- Enrollment of customers on mandatory Bank Verification Number
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Bachelor of Science - Economics Education
Enugu State University of Science And Technology
Enugu 2006.07 - 2010.10
National Certificate in Education (NCE) -
Institute of Ecumenical Education
Enugu 2006.02 - 2008.03
West African Examination Council (W.A.E.C) -
Community Secondary School Isienu
Nsukka , Enugu State 1998.09 - 2004.07
F.S.L.C (First School Leaving Certificate) -
Community Primary School Ovoko-Ulo,
Ovoko, Enugu State 1990.09 - 1996.08
Skills
Customer service
Written Communication
Self-motivated professional
Computer skills
Critical thinking
Organization and Time management
Certification
NYSC], [National Youth Service Corps] - [! year]
Interests
Travelling
Timeline
Google Digital Skills for Africa
2020-07
Desk Officer
Autostar Courier Services Ltd
2019.03 - Current
CUSTOMER SERVICE/Executive Assistant to the Chief Executive Officer
OliveDoc Healthcare Ltd
2016.02 - 2018.06
NYSC], [National Youth Service Corps] - [! year]
2014-05
Teller
Union Bank of Nigeria
2014.01 - 2016.10
Customer Service Training
2013-07
Bachelor of Science - Economics Education
Enugu State University of Science And Technology
2006.07 - 2010.10
National Certificate in Education (NCE) -
Institute of Ecumenical Education
2006.02 - 2008.03
West African Examination Council (W.A.E.C) -
Community Secondary School Isienu
1998.09 - 2004.07
F.S.L.C (First School Leaving Certificate) -
Community Primary School Ovoko-Ulo,
1990.09 - 1996.08