Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
UGWU OGECHI EMELDA

UGWU OGECHI EMELDA

Economist
No 5 Ikorodu Road Jibowu Yaba, Lagos,NI

Summary

To join a reputable organization and be able to make a significant impact in its workforce in terms of competence, productivity and reliability hence improving and gaining more work experience.

i am detail-oriented, analytical, and self-motivated individual with considerable years work experience in both financial, logistics and customer service organization.

Overview

2
2
Languages
3
3
Certifications
18
18
years of post-secondary education
7
7
years of professional experience

Work History

Desk Officer

Autostar Courier Services Ltd
Lagos, Lagso state
03.2019 - Current
  • Supported and provided keen insight into operational and programmatic activities.
  • Analyzed, monitored and evaluated success rate of program activities.
  • Accepting and Evaluating incoming parcels
  • Releasing of outgoing parcels
  • Conducting weekly and monthly financial reports for the company using relevant financial scope.
  • Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records and operational agendas, resulting in strengthened traceability.
  • Mitigated risks by accurately analyzing and evaluating criminal prosecutory information, including complaints, citations and search warrants while processing parcels.

CUSTOMER SERVICE/Executive Assistant to the Chief Executive Officer

OliveDoc Healthcare Ltd
Lagos, Lagos state
02.2016 - 06.2018
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Attending to Customers who may wish to place orders, make enquiries and complaints both physically and on phone
  • Rectifying Customers complaints within my limit otherwise notify management
  • Management of office Inbound and Outbound calls
  • Compilation and documentation of orders submitted by sales representatives via emails
  • Weekly and monthly reports on orders and deliveries
  • Preparation of monthly income and expenditures

Teller

Union Bank of Nigeria
Lagos, Lagos State
01.2014 - 10.2016
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Educated customers on use of banking website and mobile apps.
  • Debiting Customer account with written advise
  • Crediting Customer account with an instruction
  • Enrollment of customers on mandatory Bank Verification Number
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Education

Bachelor of Science - Economics Education

Enugu State University of Science And Technology
Enugu
07.2006 - 10.2010

National Certificate in Education (NCE) -

Institute of Ecumenical Education
Enugu
02.2006 - 03.2008

West African Examination Council (W.A.E.C) -

Community Secondary School Isienu
Nsukka , Enugu State
09.1998 - 07.2004

F.S.L.C (First School Leaving Certificate) -

Community Primary School Ovoko-Ulo,
Ovoko, Enugu State
09.1990 - 08.1996

Skills

Customer service

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Certification

NYSC], [National Youth Service Corps] - [! year]

Interests

Reading

Travelling

Timeline

Google Digital Skills for Africa

07-2020

Desk Officer

Autostar Courier Services Ltd
03.2019 - Current

CUSTOMER SERVICE/Executive Assistant to the Chief Executive Officer

OliveDoc Healthcare Ltd
02.2016 - 06.2018

NYSC], [National Youth Service Corps] - [! year]

05-2014

Teller

Union Bank of Nigeria
01.2014 - 10.2016

Customer Service Training

07-2013

Bachelor of Science - Economics Education

Enugu State University of Science And Technology
07.2006 - 10.2010

National Certificate in Education (NCE) -

Institute of Ecumenical Education
02.2006 - 03.2008

West African Examination Council (W.A.E.C) -

Community Secondary School Isienu
09.1998 - 07.2004

F.S.L.C (First School Leaving Certificate) -

Community Primary School Ovoko-Ulo,
09.1990 - 08.1996

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