UGOO CHUKWUNYELU
Iba
Summary
Results-driven Tech startup founder and CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
7
7
years of professional experience
Work History
CEO
Shopazhub e-Marketplace
Lagos
06.2022 - Current
- Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts.d
- Works with department heads to address team needs and offer high-level support for everyday operations.
- Implements strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Negotiates terms of business acquisitions to increase business base and solidify market presence.
- Makes large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Cultivates forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Establishes foundational processes for business operations.
- Reviews individual department performance and worked with leadership to improve processes, procedures and practices.
Relationship Officer
Stanbic IBTC Bank PLC
Lagos
08.2018 - 05.2021
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Assisted customers with opening accounts and signing up for new services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Through the Customer base built, I was able to surpass the liability target given to me by over 500% in value.
- I introduced the training session for Business banking sales team members in the Lagos Island zone of my bank. As a result, I held the first training session online for the Sales Team on how to increase the CASA (Current Account and Savings account liability of the Zone in relation to asset acquisition.
- Played a key role in training the new Sales team members in my branch as a way of enabling their seamless onboarding process.
- Part of the team that analyzed loan customer’s financial statement hence enabling the process of loan origination and disbursement.
Financial Advisor
FirstBank of Nigeria General Insurance PLC
Lagos
10.2014 - 06.2018
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Delivered strategic investment advice for individual and corporate clients.
- Facilitated new client onboarding process and investment account setup.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Guided clients through compiling important financial histories and documentation for evaluation.
- Expanded customer base through community outreach and strategic business partnerships.
- Used coordination and planning skills to achieve results according to schedule.
- Headed the sales team unit, as result coordinates the weekly sales activities and reports back to the line manager on the unit activities and performance
Education
Professional Certification - Product Management
Utiva Product School
Lagos05.2022
Bachelor of Science - Biology Education
University of Nigeria
Enugu02.2014
Skills
- Board Oversight
- Business Operations
- Portfolio Management
- Operational Analysis
- Scrum Professional
- Agile Expert
- Digital Marketing
- Research & Development
- Quality Assurance Testing
- Product Management
- Team Leadership
Accomplishments
While at the University, I took the initiative to reorganize the split Student Union members from my Local Government Area of Origin, as a result of this was elected as the President of the Union and also organized the first ever epoch-making cultural day of the association.
Affiliations
Member at FirstFounders Inc. Early-stage Founders Community
Timeline
CEO
Shopazhub e-Marketplace
06.2022 - Current
Relationship Officer
Stanbic IBTC Bank PLC
08.2018 - 05.2021
Financial Advisor
FirstBank of Nigeria General Insurance PLC
10.2014 - 06.2018
Professional Certification - Product Management
Utiva Product School
Bachelor of Science - Biology Education
University of Nigeria
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