Ugomma Uzondu

• Facilitated and resolved all trade related enquiries, to the delight of customers
• Diligently and accurately reconciled customer’s claims on excess pre and postneg interest charges on ITF/line Letters of credit
• Accurately reconciled FX allocated to customers and advise same.
• Effectively managed over 50 calls daily with a cool disposition and a strong work ethics
• Effectively directed ,supervised and trained a team of 5 on how to handle form m enquiries , PAAR, outward and inward telegraphic transfer enquiries, LC and documetary collection enquiries.
• Consistently coached team members on good telephone and email etiquette to foster good customer relationship and experience.
• Consistently evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Proactively monitored and recorded top customer grievances with details about frequency and seriousness using excel spreadsheets.
• Monthly and Quarterly financial reports (bank’s offshore statement and ledger balances)

• Thoroughly Examined trade shipping documents received from correspondent banks to ensure compliant presentation.
• Effectively handled the security details involved in International trade finance Documentation
• Resolved problems, improved operations and provided exceptional service by tracking and responding to various swift message enquiries from our correspondent banks.
• Promptly advised discrepant (MT750) documents details to relationship manager and customers for acceptance to aid prompt payment authorization (MT752).
• Delivered an impeccable level of operational efficiency by ensuring that Document Payment (MT754) of Import LCs are advised promptly to the customers
• Effectively collaborated with reconciliation department for nostro and Ledger reconciliation to prevent final loss to the bank.
• Closely Monitored and reconciled the bank's letters of credit contingent report.

• Led the review and processing of over 1500 letters of credit to ease trade financing for more than 200 organizations according to company and regulatory policies, best practices and procedures.
• Accurately tracked letters of credit acknowledgement receipt ( MT730) from correspondent banks across the globe on LCs issued within time frame of 72hrs.
• Diligently and thoroughly amended letters of Credit as requested by customers.
• Drove operational support in enabling relationship managers, ensuring quality and prompt services to the customers and clients.
• Delivered an impeccable level of operational efficiency and customer intimacy required for best customer experience.
• Provided advisory and transaction structuring services to help clients with their working capital and risk mitigation requirements.
• Thoroughly performed daily reconciliation of NOSTRO accounts to manage the bank’s exposure to financial risks.

• Received and processed customer's shipping Documents for collection on trade innovation platform (TI PLUS)
• Diligently prepared & checked documentary collection documents for Remittance/Payment .
• Reliably notified Correspondent Banks of Acknowledgement , Acceptance of shipping documents and bill of exchange vide The SWIFT platform.
• Processed and took charges and commission for documentary collection transactions.
• Assertively responded to customer's questions and concerns or escalated to supervisor for resolution.
• Accurately answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
• Accurately processed routine financial transactions such as charges and commission for documentary collection transactions for the bank to prevent financial loss.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Diligently worked with clients to provide competitive commercial banking solutions and financing plans such as Bill avalization (guaranteeing the presenting bank that payment will be made on bills due date ) and bill refinancing (converting of bills to loan)
• Proactively collaborated with the reconciliation unit to reconcile nostro and in-house accounts to manage the bank’s exposure to financial risks

• Monitored and processed incoming and outward remittances foreign currency remittances
• Monitored in house and offshore credit balances
• Collaborated with the reconciliation unit to reconcile nostro and in-house accounts to manage the bank’s exposure to financial risks
• Responded and resolved enquiries and queries from over 400 branches across the nation to enable them deliver impeccable customer service.
• Liaised and maintained relationship with correspondent banks across the globe.
• Switched foreign currency IFO customers (selling of FX on customers behalf)
• Processed various charges claim for the bank .(MT191)
• Diligently and accurately rendered various returns (inflows remittances, outward remittances, ) to CBN.

• Maintaining crucial project documents which track project progress and filing them
• Ensuring that documents are accurate and have been accepted by the Project Manager.
• Identify potential issues or risks that could affect the progression of the project and work to identify potential solutions.
• Manage project schedule and monitor deadlines for each project task
• Organize Project Meetings
• Designing the monitoring and evaluation form
• Handling the office expenses for accounting and tax purposes
• Grouping the expenses by assigning codes to them.
• Creating monthly and quarterly summary sheets

• collecting and analysis of geographical data with the use of the GPS
• converting data information into digitized datasets and analyze the stored data
• Marketing for the company