Stephanie Ugochukwu
Elemele
Summary
Dynamic customer service professional with a proven track record at Texboxx, excelling in client relationship management and problem resolution. Skilled in data entry and Excel reporting, I effectively enhanced customer satisfaction and streamlined office operations, ensuring optimal inventory control and efficient service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Texboxx
Nsukka
09.2024 - 06.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Office Assistant
FedEx Corporation.
Nsukka
09.2023 - 08.2024
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Education
B.sc - Business Education
University of Nigeria,Nsukka(UNN)
Enugu07-2023
Skills
- Customer service
- Data entry
- Office management
- Inventory control
- Excel reporting
- Client relationship management
link
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Timeline
Customer Service Representative
Texboxx
09.2024 - 06.2025
Office Assistant
FedEx Corporation.
09.2023 - 08.2024
B.sc - Business Education
University of Nigeria,Nsukka(UNN)
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