Ugochukwu Maduanusi
Business Manager
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Decisive and analytical with 8 years history of successful industry performance.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Business Manager
Standard Bank Group
04.2020 - Current
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
Acting Branch Manager
Standard Bank Group
08.2019 - 03.2020
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed financial statements to identify cost control initiatives.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
- Interviewed, hired and developed team of 15.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Identified partnership opportunities and established favorable business connections.
- Launched new training program to boost employee skills and staff retention rate.
Senior Account Manager
Standard Bank Group
10.2018 - 07.2019
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Worked with customers to develop strategic business and account plans.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Provided extensive support in sales, technical and business areas to key accounts.
- Motivated team members to meet and exceed sales targets.
- Created training program for lower-level employees to increase sales and customer satisfaction.
Account Manager
Access Bank Plc
11.2014 - 08.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Educated clients on new products or services to increase customer engagement with brand.
- Listened attentively to client feedback to create stronger relations and shape business.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Developed pipeline to monitor sales progress and boost company revenue.
Education
MBA -
University of Benin
Edo, Nigeria 09.2021 - Current
Bachelor of Science - Pure And Industrial Chemistry
University of Nigeria
Nsukka, Nigeria 09.2008 - 07.2012
Banking School - Banking And Financial Support Services
Access Bank School of Banking Excellence
Lagos, Nigeria 07.2014 - 11.2014
Skills
Operational leadership
Cross-functional communication
Project Management
Staff training and development
Staff Management
Business Development
Budgeting
Negotiation
Financial Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
MBA -
University of Benin
09.2021 - Current
Business Manager
Standard Bank Group
04.2020 - Current
Acting Branch Manager
Standard Bank Group
08.2019 - 03.2020
Senior Account Manager
Standard Bank Group
10.2018 - 07.2019
Account Manager
Access Bank Plc
11.2014 - 08.2018
Banking School - Banking And Financial Support Services
Access Bank School of Banking Excellence
07.2014 - 11.2014
Bachelor of Science - Pure And Industrial Chemistry
University of Nigeria
09.2008 - 07.2012