Summary
Overview
Work History
Education
Skills
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Languages
Affiliations
Certification
Timeline
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UGOCHINYERE AGBA

Lagos,Lagos

Summary

Hardworking employee enthusiastic about learning in multiple fields. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized, dependable and Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Remote Sales Advisor

FirstBank Group
Enugu
06.2022 - Current
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Provided customers with price information and handled financial transactions.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Increased current product and service sales through knowledgeable customer advice.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Remained knowledgeable in current stock to provide helpful, informative customer advice.
  • Built rapport with new and existing customers to boost client retention.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Retained customers by building rapport and delivering tailored product recommendations.

Digital Champ Intern

United Bank of Africa
Owerri
03.2018 - 07.2024
  • Communicated ideas and information clearly and concisely, both verbally and in writing
  • Enrolled customers on the Bank's mobile banking channels.
  • Participated in staff meetings to discuss latest developments.
  • Worked productively with team members to achieve common goals.

Service executive

Vic Lawrence and Associates
Lagos
08.2018 - 04.2022
  • Resolved complaints with proactive problem-solving and analysis.
  • Managed banking and accounts with expert finance knowledge.
  • Offered detailed product and service advice based on customer needs.
  • Built and maintained customer trust by maintaining ongoing communications until resolution.

Biology teacher secondary school

Luyol Group of Schools
Lagos
09.2017 - 02.2018
  • Prepared students for exams using thorough revision and sample exam exercises.
  • Motivated students by demonstrating deep subject knowledge and passion for scientific practice.
  • Prepared lesson content and delivery in line with curriculum guidelines.
  • Identified student strengths and weaknesses, providing constructive feedback to improve results.
  • Assessed student performance, behaviour and class engagement.
  • Adapted teaching resources to multimedia platforms to reach students with diverse needs.
  • Tailored lesson plans to target student needs, learning difficulties and examination specifications.

Teacher of science

St John Catholic Grammar School
Iseyin
07.2016 - 05.2017
  • Prepared lesson content and delivery in line with curriculum guidelines.
  • Taught academic scientific concepts, clearly explaining modern uses and implications to make curriculum relevant to everyday life.
  • Created and marked homework, exams and class activities to monitor individuals' progress.
  • Achieved target exam results for department attainment.
  • Collaborated with teaching assistants and mentors to deliver additional support to struggling students.
  • Provided extra resources, support and interventions to help struggling students catch up.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Assessed student performance, behaviour and class engagement.

Education

Bachelor of Science - Education Biology

University of Nigeria
Enugu
09.2010 - 08.2014

Skills

  • Customer Service
  • Customer relations
  • Stock management
  • CRM System knowledge
  • Sales calls
  • Product and service sales
  • Classroom management

Languages

English
Intermediate
French
Beginner

Affiliations

  • Travelling
  • Educational research
  • Sewing

Certification

Associate Professional in Human Resource-International, aPHRi (Human Resource Certification Institute, HRCI)

Timeline

Remote Sales Advisor

FirstBank Group
06.2022 - Current

Service executive

Vic Lawrence and Associates
08.2018 - 04.2022

Digital Champ Intern

United Bank of Africa
03.2018 - 07.2024

Biology teacher secondary school

Luyol Group of Schools
09.2017 - 02.2018

Teacher of science

St John Catholic Grammar School
07.2016 - 05.2017

Bachelor of Science - Education Biology

University of Nigeria
09.2010 - 08.2014

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UGOCHINYERE AGBA