UGOCHI OKAFOR

KEY ACHIEVEMENTS

JOB DESCRIPTION

• Process customer transactions including deposits, withdrawals, transfers, cheque payments, and account maintenance requests with accuracy and efficiency.
• Managed cash operations, ensuring accurate daily balancing of teller, vault, and ATM cash positions.
• Adhere strictly to AML, KYC, and regulatory compliance requirements to minimise operational and financial risks.
• Verify customer identities and transaction details to prevent fraud and unauthorized activities.
• Provided professional customer service by addressing inquiries and resolving complaints to support customer banking needs.
• Maintain accurate records of financial transactions and prepare daily reconciliation reports to ensure compliance and operational integrity.
• Support branch operational objectives through compliance with internal controls, audit standards, and security procedures.
• Assist customers with digital banking solutions and electronic banking services.
• Escalate suspicious transactions and compliance-related issues in line with regulatory requirements.
• Collaborate with branch colleagues to improve workflow efficiency and customer experience.
• Maintained a high level of accuracy in cash handling and transaction processing.
• Successfully managed large daily transaction volumes while consistently meeting service standards.
• Contributed to operational excellence by ensuring compliance with banking policies and procedures.
• Recognised for delivering exceptional customer service and maintaining strong customer relationships.
• Supported branch performance through effective risk management and operational control practices.

Process customer transactions including deposits, withdrawals, transfers, cheque payments, and account maintenance requests with accuracy and efficiency.

• Manage cash operations, ensuring daily balancing of teller cash, vault cash, and ATM cash positions.
• Adhere strictly to AML, KYC, and regulatory compliance requirements to minimize operational and financial risks.
• Verify customer identities and transaction details to prevent fraud and unauthorized activities.
• Provide professional customer service by addressing inquiries, resolving complaints, and supporting customer banking needs.
• Maintain accurate records of financial transactions and prepare daily reconciliation reports.
• Support branch operational objectives through compliance with internal controls, audit standards, and security procedures.
• Escalate suspicious transactions and compliance-related issues in line with regulatory requirements.
• Collaborate with branch colleagues to improve workflow efficiency and customer experience.
• Provided support to customers navigating banking services for improved satisfaction. with digital banking solutions and electronic banking services.
• Maintained a high level of accuracy in cash handling and transaction processing.

Successfully managed large daily transaction volumes while consistently meeting service standards.

• Contributed to operational excellence by ensuring compliance with banking policies and procedures.
• Recognized for delivering exceptional customer service and maintaining strong customer relationships.
• Supported branch performance through effective risk management and operational control practices.
• Recognized for delivering exceptional customer service and maintaining strong customer relationships.
• Supported branch performance through effective risk management and operational control practices.