UGOCHI NDUKWE
Obawole,NIGERIA
Overview
10
10
years of professional experience
Work history
HUMAN RESOURCE OFFICER
OLDENGLISH PARTNERS
09.2017 - Current
- Developed innovative and cost-effective procuring techniques
- Effectively sorted after suppliers and trustworthy vendors
- Successfully drafted yearly budgets and work along with it in procuring
- Negotiated with suppliers to gain favorable prices
- Monitored and informed appropriate departments about price change of suppliers goods
- Processed Local Purchasing Order for goods due for restocking
- Negotiated contract, terms and conditions with suppliers
- Worked together with the legal department to ensure contract terms are favourable.
CUSTOMER SERVICE TEAM LEAD
HUBMART STORE LIMITED
07.2015 - 06.2017
- Used active listening skills and asked open-ended questions to ascertain customer call needs.
- Implemented company processes to effectively resolve customer service issues.
- Responded to customer requests with friendly, knowledgeable service and support.
- Capitalised on upsell opportunities with new and potential customers.
- Trained staff on operating procedures and company services.
- Led and supported customer support staff to achieve objectives.
- Met customer call guidelines for service levels and handle time.
HUMAN RESOURCES ASSISTANT
GRAND METROPOLITAN ASSOCIATE LIMITED
08.2014 - 06.2015
- Conducted exit interviews and actioned insights to improve company culture and performance
- Assisted with collation and completion of monthly reporting
- Liaised with advisors and resourcing team to enable effective delivery of HR activities
- Enabled employees to work from home by offering flexible arrangements and tailored work equipment
- Onboarded new staff, setting up system profiles and scheduling welcome meetings
- Administered all staff benefits, including the pension scheme, private medical insurance for over 200 staff
- Coordinated calendars for company meetings and training schedules
- Dealt with employee requests such as employment letters, end of probation and reference letters.
Education
BACHELOR OF ARTS - ENGLISH (LITERATURE EMPHASIS)
REDEEMER'S UNIVERSITY
EDE, OSUN STATE, NIGERIASENIOR SECONDARY SCHOOL CERTIFICATE -
DOSEG INTERNATIONAL COLLEGE
Skills
- Procurement and contract management
- Exceptional time and human management
- Attention to detail
- Record management
- Leadership
- Strong client relations
- Excellent work ethic and a team builder
- Performance evaluation
- Confidentiality
AWARD, ACHIEVEMENT AND LEADERSHIP ROLE
- Team lead on Research carried out on Noam Chomsky “Innate facility and theory of Language Acquisition” (2009).
- Nominated as “The Best Student Welfare Officer” 2010.
- Held the post of the Vice president of English Department, Redeemer’s University (2011).
- Completed my Thesis on “The Effect of Corruption in the Society, A study of Wale Okediran’s Tenants in the House and Helon Habila’s Measuring Times”.
- President, Charity CDS group Oshimili South LGA (NYSC) batch B 2013-2014.
- Vice President, NYSC for all Oshimili South LGA Youth Corps 2013 - 2014
Timeline
HUMAN RESOURCE OFFICER
OLDENGLISH PARTNERS
09.2017 - Current
CUSTOMER SERVICE TEAM LEAD
HUBMART STORE LIMITED
07.2015 - 06.2017
HUMAN RESOURCES ASSISTANT
GRAND METROPOLITAN ASSOCIATE LIMITED
08.2014 - 06.2015
BACHELOR OF ARTS - ENGLISH (LITERATURE EMPHASIS)
REDEEMER'S UNIVERSITY
SENIOR SECONDARY SCHOOL CERTIFICATE -
DOSEG INTERNATIONAL COLLEGE
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