UDOUDO IYANUOLUWA IDONGESIT
Victoria Garden City
Summary
Dynamic Executive Travel Consultant with a proven track record at VICALS TRAVELS AND TOURS, enhancing customer service and driving productivity. Adept in innovative marketing strategies and effective communication, I successfully mentored new employees and streamlined operations, ensuring exceptional client experiences and robust business growth.
Overview
5
5
years of professional experience
Work History
Executive Travel Consultant
VICALS TRAVELS AND TOURS
01.2024 - Current
- Led initiatives to improve customer service levels throughout organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Affiliate Marketer and Freelancer
EXPERTNAIRE
01.2022 - Current
- Managed a portfolio of affiliate accounts, including recruiting, onboarding, and monitoring performance.
- Organized events for affiliates in order to build relationships between them and the company.
Junior Travel Consultant, Tour Operator/Guide, Reservation and Ticketing
ELDERS TRAVELS AND TOURS
LAGOS
01.2023 - 02.2024
- Researched answers to customer inquiries to provide accurate information.
- Conducted travel seminars and presentations to educate clients on new destinations and travel tips.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Created detailed itineraries based on customer preferences and budget.
IT STUDENT, Reservation and Ticketing
SUPERWINGS TRAVELS AND TOUR
LAGOS
01.2022 - 06.2023
- Maintained up-to-date records of installed software applications on each computer.
- Conducted workflow analysis, space design or cost comparison analysis.
- Provided training to new users on the use of various software applications.
Marketing Personnel and Sales Representative
LENGIVE AGRO ENTERPRISE
01.2022 - 11.2022
- Greeted and assisted customers to foster positive experiences.
- Negotiated deals and handled complaints or objections.
- Prepared and delivered appropriate presentations on products and services.
- Recognized security risks to properly handle situations.
Reservation and Ticketing Officer
JAIHIND HOLIDAY LTD
01.2021 - 04.2021
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Operated computerized reservation systems for booking purposes.
- Printed itineraries and tickets for passengers each day.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Maintained accurate records of all transactions including payments received and refunds issued.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Ensured that all safety protocols were adhered to during passenger boarding procedures.
- Issued tickets to customers via manual or automated systems.
- Worked with marketing and public relations teams to increase awareness of different festival ticketing offerings and devised new promotional approaches for coming events.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Marketing Personnel and Sales Representative
FRAZO MARKETING COMPANY
Benin City
01.2021 - 01.2021
- Company Overview: BENIN CITY, EDO STATE
- BENIN CITY, EDO STATE
Managing Director Of The Center
EXCEL CENTER FOR DEVELOPMENT
07.2020 - 01.2021
- Structured HR consulting services to support clients during organizational developments and changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized marketing campaigns to promote new products and services offered by the company.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Delegated work to staff, setting priorities and goals.
Education
BBA - Business Management
NEXFORD UNIVERSITY
USA01.2023
BBA - Business Administration
NATIONAL OPEN UNIVERSITY
LAGOS01.2022
Advanced diploma certificate - Air Ticketing and Reservation
UNIVERSAL SCHOOL OF AVIATION
Ikotun, Lagos State, Nigeria01.2020
SSCE -
AQUINAS COLLEGE AKURE
Akure, Ondo State, Nigeria01.2017
Skills
- Ability to Work Efficiently in a Team
- Practical Skills in Organization and Problem Solving
- Strong Verbal and Written Communication Skill
- Good Use of Microsoft Packages
- Public Speaking and Presentation Skills
- Ability to Close a Sale through Innovative Marketing
- Graphic Design and Arts
- Baking and Confectioneries
References
Available On Request.
Local Government
Essien Udim
Hobbies and Interests
- Traveling
- Reading
- Adventures
- Tours
- Volunteering in Childcare Unit, Catering for Orphans and Street Children
- Creative Photography with Focus on Art, Fashion, Food and Lifestyle
- Music and Content Making
Languages
- English
- French
- Spanish
- Ibibio
- Yoruba
Personal Information
- Place of Birth: Akwa-Ibom
- Gender: Male
- Nationality: Nigerian
- Marital Status: Single
- Religion: Christianity
Timeline
Executive Travel Consultant
VICALS TRAVELS AND TOURS
01.2024 - Current
Junior Travel Consultant, Tour Operator/Guide, Reservation and Ticketing
ELDERS TRAVELS AND TOURS
01.2023 - 02.2024
Affiliate Marketer and Freelancer
EXPERTNAIRE
01.2022 - Current
IT STUDENT, Reservation and Ticketing
SUPERWINGS TRAVELS AND TOUR
01.2022 - 06.2023
Marketing Personnel and Sales Representative
LENGIVE AGRO ENTERPRISE
01.2022 - 11.2022
Reservation and Ticketing Officer
JAIHIND HOLIDAY LTD
01.2021 - 04.2021
Marketing Personnel and Sales Representative
FRAZO MARKETING COMPANY
01.2021 - 01.2021
Managing Director Of The Center
EXCEL CENTER FOR DEVELOPMENT
07.2020 - 01.2021
BBA - Business Management
NEXFORD UNIVERSITY
BBA - Business Administration
NATIONAL OPEN UNIVERSITY
Advanced diploma certificate - Air Ticketing and Reservation
UNIVERSAL SCHOOL OF AVIATION
SSCE -
AQUINAS COLLEGE AKURE
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