UDEH PECULIAR
Port Harcourt
Summary
Result-focused personnel with experience in customer service, logistics, inventory and supply, business development and sales and marketing. Competent in procedure adherence to promote organizational growth and improve efficiency on work inputs while maintaining productivity. Skilled in management, leadership, communication, and collaboration with cross-functional teams to ensure maintenance of project timeframe
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Lead
Omnibiz Africa
01.2024 - Current
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Enhanced client relationships through consistent communication and personalized solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Outbound Team Leader
Omnibiz Africa
04.2023 - 12.2023
- Coordinated logistics activities such as shipping schedules, route planning, carrier selection and negotiation.
- Developed training materials and conducted workshops for new hires to ensure a smooth onboarding process.
- Enhanced team productivity by implementing effective communication strategies and time management techniques.
- Led weekly meetings to review performance metrics and discuss opportunities for continuous improvement.
- Analyzed data to prepare reports and identify process improvements.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Assisted upper management in developing goals, budgets, and performance metrics for the outbound team.
Outbound Supervisor
Omnibiz Africa
08.2022 - 03.2023
- Supervise the distribution of warehouse goods to 50+ customers
- Manage inventories and ensure data tally with requests for goods
- Develop monthly plans for outbound supplies from the company
- Organize pickups for shipments and make requisite documentation
- Monitor and identify discrepancies during pickups and resolve such
- Collaborate with 5+ firm units on disbursement & goods distribution
- Implement 5+ procedures to ensure the credibility of received requests.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Enhanced communication between team members, fostering a collaborative work environment that encouraged information sharing and problemsolving.
Inventory Supervisor
Omnibiz Africa
06.2022 - 08.2022
- Tracked company inventories and managed daily received supplies
- Implemented 5+ procedures for proper and accurate record keeping
- Managed record books & databases & boosted accountability by 82%
- Recorded inventory & stock levels using an inventory tracking system
- Liaise with clients on stocks and scrutinize request forms for approvals
- Streamlined the inventory management process for increased efficiency and cost savings.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
Customer Service Agent
Omnibiz Africa
01.2021 - 06.2022
- Maintained customer interactions, processing accounts and files
- Recommended appropriate solutions based on customers' needs
- Improved customer interaction and increased satisfaction by 89%
- Manage customers' records and backup using MS Excel Spreadsheet
- Demonstrated 95% informed knowledge of 10+ products & services.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Sales Personnel
Mavico Company Limited
02.2020 - 06.2020
- Enlighten 30+ prospects and existing customers on new products
- Managed customer database and ensured accuracy in recorded data
- Boosted sales revenue by 78% through 5+ sales/marketing strategies
- Increased customer satisfaction on rendered services/products by 85%
- Introduced 10+ product promotions & offers on products to customers
Education
Ordinary National Diploma (OND) - Mass Communication
Federal Polytechnic Oko
Anambra State, Anambra State01.2020
Senior Secondary Certificate -
Lao Russell School
Port Harcourt, Rivers State01.2015
Skills
- Possess clear verbal and written communication skills & the ability to collaborate while informing or being informed of project objectives
- Customer Service & Relations
- Customer Journey Mapping
- Project Management
- Client Management
- Customer Acquisition/Retention
- Research and Analysis
- Marketing and Sales Strategies
- Operations Management
- Inventory and Supplies Mgt
- Customer Compliant Resolution
- MS Excel, Process Management
- Warehousing & Record Keeping
- Supply Chain Management
- Procurement and Logistics
Proficiency
- Leadership
- Decision Making
- Communication
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Strategic Planning
- Organizational
- Collaboration
- Accountability
- Multi-tasking
- Motivation
- Time Management
- Dedication
- Meticulousness
- Mentoring
Certification
- SPANISH Training - 3HRS/45mins
Researching , fashion , cooking
Always an adventurous person eager to learn new things and be productive, developing interest and new ideas .
Fashion is a lifestyle and i adore every beauty in it
Good food is health
Languages
IGBO
Native language
Spanish
Beginner
A1
Timeline
Sales Lead
Omnibiz Africa
01.2024 - Current
Outbound Team Leader
Omnibiz Africa
04.2023 - 12.2023
Outbound Supervisor
Omnibiz Africa
08.2022 - 03.2023
Inventory Supervisor
Omnibiz Africa
06.2022 - 08.2022
Customer Service Agent
Omnibiz Africa
01.2021 - 06.2022
Sales Personnel
Mavico Company Limited
02.2020 - 06.2020
Ordinary National Diploma (OND) - Mass Communication
Federal Polytechnic Oko
Senior Secondary Certificate -
Lao Russell School
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