UDECHI QUINCY IBECHIOZOR
Oshodi-Isolo,Nigeria
Summary
Seasoned professional with focus on support coordination. Capable of improving service delivery through innovative strategies and team collaboration. Unique skill set includes problem-solving, project management and exceptional interpersonal skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Technical Customer Support Coordinator O&M ATC PJT
I-ENG NIGERIA LIMITED
Lagos, Nigeria
08.2023 - Current
- Liase with customer regarding infrastructure maintenance practices
- Resolving customer issues which includes complex technical issues through the use of Windows Azure, TwoThirtyThree, GALOLI,
- Performing regular maintenance practices on property and equipment reduces the occurrence of workplace accidents and lengthens the lifespan of the property and equipment
- Estimate project costs and recommend the quality of pipes suitable for the job
- Escalate and troubleshoot to solve customer technical issues regarding non-routine repairs/maintenance.
- Tower Inspection. Verifying the proper installation of scaffolding, checking structural components for signs of wear or damage, ensuring compliance to local building codes. Ensuring the towers are painted with security and aviation light installed. Also ensuring the towers are earthed properly.
- Coordinating maintenance activities on field and also provide necessary support
- Fast track of necessary information from a large file with the use of Excel function (VLOOKUP) and other useful functions as well as analyzing data with the use of Power BI.
- Store Keeping of Spares use for maintenance, coordinate logistics of maintenance materials.
- Employ viable Field engineers when necessary
- Plan ahead of clients via negotiating terms. Train Field engineers regarding useful software's e.g Power BI, OFFICE-TRACK, SHAREPOINT, ITSM use to capture all maintenance activities.
- Invoice all closed maintenance job on Sharepoint through the Nigeria finance portal
- Dynamic O&M, Non-Routine Coordinator experienced in managing ATC projects for I-ENG NIGERIA LIMITED.
- Proficient in coordinating operational schedules and resource allocation to optimize project efficiency.
- Skilled in leading cross-functional teams to ensure compliance with industry standards and safety regulations.
PLANNED PREVENTIVE MAINTENANCE COORDINATOR
MANTRAC NIGERIA LIMITED (I.H.S PROJECT)
Lagos, Nigeria
07.2020 - 01.2021
- Closely review generated Purchase Orders with Clients, closely survey market prices
- Interact with Customer concerning maintenance activities to be carried out on equipment
- Responsible for providing all valid information concerning the business on field
- Coordinate Field engineers regarding maintenance tasks on sites
- Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe
- Invoice all tasks done on sites to Account
- Ensure all information management systems are constantly updated and accurate
- Prepare and submit reports on weekly basis
- Capture and coordinate business and technical information
- Invoice all jobs done by the Field team to client
- Follow-up with payment from clients as well as jobs not invoiced by the team on field
- Analyze field performances via the use of Affect Li software.
PLANNED PREVENTIVE MAINTENANCE OFFICER
I- ENGINEERING NIGERIA (I.H.S PROJECT)
Abuja
07.2020 - 01.2021
- Closely review generated Purchase Orders with Clients
- Closely survey market prices
- Interact with Customer concerning maintenance activities to be carried out on equipment
- Responsible for providing all valid information concerning the business on field
- Coordinate Field Engineers regarding maintenance tasks on sites
- Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe
- Invoice all tasks done on sites to Account
- Ensure all information management systems are constantly updated and accurate
- Prepare and submit reports on weekly basis
- Capture and coordinate business and technical information
- Invoice all jobs done by the Field team to client
- Follow-up with payment from clients as well as jobs not invoiced by the team on field Use Sharepoint to approve all tasks closed by the Field team Close all tasks on ITSM application.
CUSTOMER SERVICE REPRESENTATIVE
MTN NIGERIA
Lagos
12.2017 - 06.2020
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company's bottom line by problem solving and turning clients into repeat customers Cisco server maintenance.
- Collaborated across departments to resolve customer-related issues.
- Handled customer inquiries, payments and service requests.
- Delivered fast and friendly service to handle questions and service complaints.
- Anticipated needs and resolved problems to keep customers happy.
- Managed customer calls efficiently in fast-paced call center environment.
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
- Managed difficult customer situations with professionalism and empathy.
- Collaborated with internal departments to find resolutions and conduct further research on customer account.
- Solicited sales of new or additional services or products.
DIRECT SALES EXECUTIVE
STERLING BANK NIGERIA PLC.
Lagos
11.2016 - 04.2017
- Responsible for meeting the sales target of the organization through effective planning and budgeting
- Initiating the strategic techniques necessary for achieving the sales target
- Map potential customers and generate leads for the organization Ensuring that every team member delivers desired results Maintaining and improving relationships with clients.
- Managed team productivity with consistent measurement and inspection of sales performance and KPIs.
- Cultivated service-driven culture, starting from initial customer contact.
- Forecasted weekly and monthly sales data and revenue.
- Organized training sessions on new product launches or updates for both direct sales team and relevant stakeholders from other departments.
- Handled stressful situations professionally and multitasked with ease.
Education
B.Tech - Biological Scienced (With Option In Parasitology)
FEDERAL UNIVERSITY OF TECHNOLOGY
Owerri, Imo State 01.2010 - 10.2014
Skills
- Excellent communication skill
- Strong coordination skills
- Possess a good negotiation and presentable skills
- Database Maintenance
- Proficient in Microsoft word, Microsoft Excel (VLOOKUP), MANPRO, SALESFORCE, CRM, GALOIL, SHAREPOINT, OFFICETRACK, WINDOWS AZURE
- Good Analytical skills
- Highly Disciplined Humble, Honest, Diligent and Hard-Working
- Critical thinking and time management
- Data Validation
- Good team spirit, Creative and innovative with strong desire, analytic a
- Strong Administrative skills
- Ability to learn on the job and work with less or without supervision
- Project Management
- Excellent interpersonal relations skills which often reflects on organizational efficiency
Websites
Certification
- 2023 IBM (Data Analysis)
- 2022 Google Garage (Digital Marketing)
- 2021 ISO 45001:2018 Principles of Occupational Health and Safety Management System (ALISON)
- 2020 Telecomm Infrastructure Security at Coursera
- 2020 Advance Excel learning
- 2018 MTN Nigeria Customer service Certificate
- 2017 Global Health Learning (Improving Health Quality)
- 2017 Corporate Finance Institute (Accounting Fundamentals)
- 2016 Human Resources (Horebson Resources)
- 2016 Fundamental on Business Expansion (Yali Networking)
- 2008 Desktop Publishing (Fadato Computer School)
- Business Analysis (In View) Udemy
LANGUAGE
English Upper Intermediate B2
Fluent
CAREER INTEREST
Clients Relations, Telecommunication Infrastructure Maintenance, Project Management, Consulting, Business Development, Marketing, Project Management, Human Resource, International Development, Foreign Relations, Inventories and store keeping, Logistics.
Timeline
Technical Customer Support Coordinator O&M ATC PJT
I-ENG NIGERIA LIMITED
08.2023 - Current
PLANNED PREVENTIVE MAINTENANCE COORDINATOR
MANTRAC NIGERIA LIMITED (I.H.S PROJECT)
07.2020 - 01.2021
PLANNED PREVENTIVE MAINTENANCE OFFICER
I- ENGINEERING NIGERIA (I.H.S PROJECT)
07.2020 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
MTN NIGERIA
12.2017 - 06.2020
DIRECT SALES EXECUTIVE
STERLING BANK NIGERIA PLC.
11.2016 - 04.2017
B.Tech - Biological Scienced (With Option In Parasitology)
FEDERAL UNIVERSITY OF TECHNOLOGY
01.2010 - 10.2014