Football, video game,travelling, reading, music,puzzles
UCHENNA CHARLES AKUBUE
COMPUTER ENGINEER
ABIA,NI
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 4 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools to achieve a goal. Documented proficiency in networking and telecommunications administration and troubleshooting and system information analysis.
Overview
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Service Delivery Engineer
click network solutions
ENUGU, ENUGU
01.2018 - Current
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Developed, designed, deployed and integrated embeded systems and networks.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Assisted a programming team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
- Tested customer samples, designed testing concept and presented solutions to I.T personnel.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Analyzed and evaluated performance and optimized efficiency.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Installed, configured and tested equipment on specialized platforms.
- Closely collaborated with project members to identify and quickly address problems.
- Reduced costs by negotiating agreements strategically.
Education
Bachelor of Science - Computer Engineering
Micheal Opkara University of Agriculture Umudike
Abia State 01.2015 - 12.2019
Skills
Design planning
Equipment operation
Risk mitigation planning
Waterfall methodology
Documentation Management
Verbal and written communication
Compassion
Project Management
Collaboration
Quality assurance
Reporting template development
Equipment monitoring
Equipment adjustment
Operational Support
[Data] Analysis
Equipment installation
Measurement techniques
Drive applications
Schematic drawing
Accomplishments
- Supervised team of 100 staff members.
- Collaborated with team of 20 in the development of network installations.
- Documented and resolved a lot of technical issues which led to an optimal solution.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
B eng
Interests
Timeline
B eng
12-2019
Service Delivery Engineer
click network solutions
01.2018 - Current
Bachelor of Science - Computer Engineering
Micheal Opkara University of Agriculture Umudike
01.2015 - 12.2019