Football, video game,travelling, reading, music,puzzles
UCHENNA CHARLES AKUBUE
COMPUTER ENGINEER
ABIA,NI
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 4 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools to achieve a goal. Documented proficiency in networking and telecommunications administration and troubleshooting and system information analysis.
Overview
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Service Delivery Engineer
click network solutions
ENUGU, ENUGU
01.2018 - Current
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Developed, designed, deployed and integrated embeded systems and networks.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Assisted a programming team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
- Tested customer samples, designed testing concept and presented solutions to I.T personnel.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Analyzed and evaluated performance and optimized efficiency.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Installed, configured and tested equipment on specialized platforms.
- Closely collaborated with project members to identify and quickly address problems.
- Reduced costs by negotiating agreements strategically.
Education
Bachelor of Science - Computer Engineering
Micheal Opkara University of Agriculture Umudike
Abia State 01.2015 - 12.2019
Skills
Design planning
undefinedAccomplishments
- Supervised team of 100 staff members.
- Collaborated with team of 20 in the development of network installations.
- Documented and resolved a lot of technical issues which led to an optimal solution.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
B eng
Interests
Timeline
B eng
12-2019
Service Delivery Engineer
click network solutions
01.2018 - Current
Bachelor of Science - Computer Engineering
Micheal Opkara University of Agriculture Umudike
01.2015 - 12.2019
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