UCHENNA ANAGHA ELEANYA
BANKING I CONSULTING
13 Sobo Siffre Street, Arowojobe Estate, Mende-Maryand,LAGOS
Summary
High-achieving Business Consultant offering over 15 years of experience in banking and Consulting. Talented change manager and business optimizer well-versed in Financial services and strategy. Gifted communicator and negotiator with excellent relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Head Bancassurance
United Bank for Africa
Marina, Lagos
03.2022 - Current
- Tasked with setting up structured and focused Bancassurance desk with oversight on both Bank-Led and Customer-Led Businesses
- Provided Business objectives, strategies and processes for Launch and Growth.
- Provided direction on seamless processing approach that integrated IT platforms from Partners.
Business Management Consultant
Verraki Partners
Victoria Island, Lagos
05.2019 - Current
- Management Consulting.
- Review and analyses Clients current status; Operational Processes, Financial Model and Aspirations in lie with current trends.
- Provides insight to assist Clients grow their business by maximizing their potential through deliberate well defined activities and objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised strategies to improve organization efficiency and optimize group management.
- Wrote and realigned functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
- Delivered Growth Business plans for Organizations across different economic sectors including Oil & Gas, Financial Services and IT.
Bancassurance, Head
Access Bank Plc
Maryland, Lagos
04.2019 - 05.2019
- Increased the Banks AUC (Assets Under Cover) by almost 65%.
- Tasked to deliver structured Bancassurance process for the bank.
- Maintain continuous Stream of Income through fees from Bancassurance.
- Improve quality of loans through enhanced Insurance cover for Banks' exposure.
Head Bancassurance
DiamondBank
Victoria Island, Lagos
06.2014 - 03.2019
- Planned and delivered the first bundling of Health Insurance with Bank Product in Nigeria.
- Increased the Banks AUC (Assets Under Cover) by over 5% in 2 years.
- Delivered a structured Bancassurance process for the bank.
- Maintained a continuous Stream of Income through fees from Bancassurance.
- Improved the quality of loans through the launch of enhanced Insurance cover for the Banks' exposure.
- Improved the Claim payment process and TAT.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
Customer Service Manager
Diamondbank
Ilupeju, Lagos
03.2014 - 06.2014
- Enhanced Service Delivery of the Branch.
- Ensured strict adherence of the banks policies and procedures.
- Improved response time to customers complaints.
- Ensured prompt reconciliation of relevant general Ledgers (GL's) when due Cash-In-Transit Services.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with Business Manager to improve customer service processes and support structures company-wide.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Head Cash in Transit Services, Upcountry
DiamondBank
Victoria Island, Lagos
10.2010 - 03.2014
- Supervised 9 CIT hubs across 4 Operations regions Including 30 States and FCT.
- Reduced the Cash Shortages declared at CBN by 10% in 2 years.
- Reduced incidences of excess cash across the Bank Network.
- Managed Relation with CBN and Cash Processing Centers across the locations.
- Reduced the cost incurred via Cash movement across locations.
- Developed the Account profitability report still in use by the Bank.
- Managed relation with CIT vendors across the Branches.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Resolved problems, improved operations and provided exceptional service.
Head, Cash in Transit Services, Owerri Hub
DiamondBank
Owerri, Imo
07.2009 - 08.2010
- Provided Solutions to the Cash needs of the Branches in all of Imo State and Umuahia.
- Ensured adequate supply of cash to branches.
- Ensured adherence of branches and the hub to vault limits.
- Managed Relation with CIT Vendors that service the cluster.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled the hub cash position at start and end of business day, accounting for errors and resolving discrepancies.
Teller Services Officer
DiamondBank
Owerri, Imo
10.2008 - 12.2009
- Assisted the CTSS in managing the cash and teller area.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
Cash and Teller Services Supervisor
DiamondBank
Owerri, Imo
01.2009 - 07.2009
- Assisted the CSM in managing the branch operations.
- Tellers' supervision.
- Ensured adequate management of cash.
- Authorized and approved tellers' transactions.
- Managed cash and teller area of the branch.
- Responsible for safe keep of Customer items.
Teacher
National Youth Service Corp - Sambo Secondary School
Gusau, Zamfara
09.2002 - 08.2003
- Tutored SS1 and SS2 students on Use of English and World History.
- Prepared SS3 Students for English Language and World History SSCE Examinations.
- Supervised learning groups of students in classroom stations.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers and course work.
- Planned and implemented integrated lessons to meet national standards.
Education
Bachelor of Arts - History
University of Nigeria
Nsukka 05.1997 - 02.2002
Senior School Certificate(SSCE) -
Assemblies of God Bethel Junior Seminary
Owerri 01.1990 - 06.1995
First School Leaving Certificate (FSLC)CERIFICATION Certified Product Manager. -
Constitution Crescent Primary School
Aba 01.1985 - 01.1990
Skills
Strategy realignment
Staff mentoring
Cost reduction
Project Management
Planning and execution
Business planning
Analytical skills
Written Communication
Teamwork
Interpersonal Communication
Affiliations
Association of International Product Marketing and Management (AIPMM)
Accomplishments
- Leading Top-Tier Nigerian Bank: Developed Bancassurance Strategy - p lanned and delivered the first bundling of Health Insurance with Bank Product in Nigeria. Delivered a structured Bancassurance process for the bank.
- Led the team that delivered automated Bancassurance processing – Diamond bank
- Member of the team that initiated Outsourcing of Cash /Atm Services – Diamond bank
- Leading Top-Tier Nigerian Bank : played key roles in Project Planning and Management, Policy development, process redesign and cost optimization.
- Project Lead – CRC Credit Bureau: 2021-2024 Business Strategy Plan
- Project Lead – Falcon Corporations: 2021-2024 Business Strategy Plan
- Project Lead – Funds & Electronic Transfer Services: Organization Alignment and Job Design.
- Project team member - SecureID Group: Digital Transformation and Growth-Focused Strategic Plan
Certification
CPM - Certified Product Manager
Timeline
Head Bancassurance
United Bank for Africa
03.2022 - Current
Business Management Consultant
Verraki Partners
05.2019 - Current
Bancassurance, Head
Access Bank Plc
04.2019 - 05.2019
CPM - Certified Product Manager
03-2016
Head Bancassurance
DiamondBank
06.2014 - 03.2019
Customer Service Manager
Diamondbank
03.2014 - 06.2014
Head Cash in Transit Services, Upcountry
DiamondBank
10.2010 - 03.2014
Head, Cash in Transit Services, Owerri Hub
DiamondBank
07.2009 - 08.2010
Cash and Teller Services Supervisor
DiamondBank
01.2009 - 07.2009
Teller Services Officer
DiamondBank
10.2008 - 12.2009
Teacher
National Youth Service Corp - Sambo Secondary School
09.2002 - 08.2003
Bachelor of Arts - History
University of Nigeria
05.1997 - 02.2002
Senior School Certificate(SSCE) -
Assemblies of God Bethel Junior Seminary
01.1990 - 06.1995
First School Leaving Certificate (FSLC)CERIFICATION Certified Product Manager. -
Constitution Crescent Primary School
01.1985 - 01.1990