Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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UCHENNA ANAGHA ELEANYA

BANKING I CONSULTING
13 Sobo Siffre Street, Arowojobe Estate, Mende-Maryand,LAGOS

Summary

High-achieving Business Consultant offering over 15 years of experience in banking and Consulting. Talented change manager and business optimizer well-versed in Financial services and strategy. Gifted communicator and negotiator with excellent relationship-building and problem-solving abilities.

Overview

16
16
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work History

Head Bancassurance

United Bank for Africa
Marina, Lagos
03.2022 - Current
  • Tasked with setting up structured and focused Bancassurance desk with oversight on both Bank-Led and Customer-Led Businesses
  • Provided Business objectives, strategies and processes for Launch and Growth.
  • Provided direction on seamless processing approach that integrated IT platforms from Partners.

Business Management Consultant

Verraki Partners
Victoria Island, Lagos
05.2019 - Current
  • Management Consulting.
  • Review and analyses Clients current status; Operational Processes, Financial Model and Aspirations in lie with current trends.
  • Provides insight to assist Clients grow their business by maximizing their potential through deliberate well defined activities and objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised strategies to improve organization efficiency and optimize group management.
  • Wrote and realigned functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
  • Delivered Growth Business plans for Organizations across different economic sectors including Oil & Gas, Financial Services and IT.

Bancassurance, Head

Access Bank Plc
Maryland, Lagos
04.2019 - 05.2019
  • Increased the Banks AUC (Assets Under Cover) by almost 65%.
  • Tasked to deliver structured Bancassurance process for the bank.
  • Maintain continuous Stream of Income through fees from Bancassurance.
  • Improve quality of loans through enhanced Insurance cover for Banks' exposure.

Head Bancassurance

DiamondBank
Victoria Island, Lagos
06.2014 - 03.2019
  • Planned and delivered the first bundling of Health Insurance with Bank Product in Nigeria.
  • Increased the Banks AUC (Assets Under Cover) by over 5% in 2 years.
  • Delivered a structured Bancassurance process for the bank.
  • Maintained a continuous Stream of Income through fees from Bancassurance.
  • Improved the quality of loans through the launch of enhanced Insurance cover for the Banks' exposure.
  • Improved the Claim payment process and TAT.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed and maintained courteous and effective working relationships.

Customer Service Manager

Diamondbank
Ilupeju, Lagos
03.2014 - 06.2014
  • Enhanced Service Delivery of the Branch.
  • Ensured strict adherence of the banks policies and procedures.
  • Improved response time to customers complaints.
  • Ensured prompt reconciliation of relevant general Ledgers (GL's) when due Cash-In-Transit Services.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with Business Manager to improve customer service processes and support structures company-wide.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.

Head Cash in Transit Services, Upcountry

DiamondBank
Victoria Island, Lagos
10.2010 - 03.2014
  • Supervised 9 CIT hubs across 4 Operations regions Including 30 States and FCT.
  • Reduced the Cash Shortages declared at CBN by 10% in 2 years.
  • Reduced incidences of excess cash across the Bank Network.
  • Managed Relation with CBN and Cash Processing Centers across the locations.
  • Reduced the cost incurred via Cash movement across locations.
  • Developed the Account profitability report still in use by the Bank.
  • Managed relation with CIT vendors across the Branches.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Resolved problems, improved operations and provided exceptional service.

Head, Cash in Transit Services, Owerri Hub

DiamondBank
Owerri, Imo
07.2009 - 08.2010
  • Provided Solutions to the Cash needs of the Branches in all of Imo State and Umuahia.
  • Ensured adequate supply of cash to branches.
  • Ensured adherence of branches and the hub to vault limits.
  • Managed Relation with CIT Vendors that service the cluster.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reconciled the hub cash position at start and end of business day, accounting for errors and resolving discrepancies.

Teller Services Officer

DiamondBank
Owerri, Imo
10.2008 - 12.2009
  • Assisted the CTSS in managing the cash and teller area.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.

Cash and Teller Services Supervisor

DiamondBank
Owerri, Imo
01.2009 - 07.2009
  • Assisted the CSM in managing the branch operations.
  • Tellers' supervision.
  • Ensured adequate management of cash.
  • Authorized and approved tellers' transactions.
  • Managed cash and teller area of the branch.
  • Responsible for safe keep of Customer items.

Teacher

National Youth Service Corp - Sambo Secondary School
Gusau, Zamfara
09.2002 - 08.2003
  • Tutored SS1 and SS2 students on Use of English and World History.
  • Prepared SS3 Students for English Language and World History SSCE Examinations.
  • Supervised learning groups of students in classroom stations.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Graded and evaluated student assignments, papers and course work.
  • Planned and implemented integrated lessons to meet national standards.

Education

Bachelor of Arts - History

University of Nigeria
Nsukka
05.1997 - 02.2002

Senior School Certificate(SSCE) -

Assemblies of God Bethel Junior Seminary
Owerri
01.1990 - 06.1995

First School Leaving Certificate (FSLC)CERIFICATION Certified Product Manager. -

Constitution Crescent Primary School
Aba
01.1985 - 01.1990

Skills

    Strategy realignment

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Affiliations

Association of International Product Marketing and Management (AIPMM)

Accomplishments

  • Leading Top-Tier Nigerian Bank: Developed Bancassurance Strategy - p lanned and delivered the first bundling of Health Insurance with Bank Product in Nigeria. Delivered a structured Bancassurance process for the bank.
  • Led the team that delivered automated Bancassurance processing – Diamond bank
  • Member of the team that initiated Outsourcing of Cash /Atm Services – Diamond bank
  • Leading Top-Tier Nigerian Bank : played key roles in Project Planning and Management, Policy development, process redesign and cost optimization.
  • Project Lead – CRC Credit Bureau: 2021-2024 Business Strategy Plan
  • Project Lead – Falcon Corporations: 2021-2024 Business Strategy Plan
  • Project Lead – Funds & Electronic Transfer Services: Organization Alignment and Job Design.
  • Project team member - SecureID Group: Digital Transformation and Growth-Focused Strategic Plan

Certification

CPM - Certified Product Manager

Timeline

Head Bancassurance

United Bank for Africa
03.2022 - Current

Business Management Consultant

Verraki Partners
05.2019 - Current

Bancassurance, Head

Access Bank Plc
04.2019 - 05.2019

CPM - Certified Product Manager

03-2016

Head Bancassurance

DiamondBank
06.2014 - 03.2019

Customer Service Manager

Diamondbank
03.2014 - 06.2014

Head Cash in Transit Services, Upcountry

DiamondBank
10.2010 - 03.2014

Head, Cash in Transit Services, Owerri Hub

DiamondBank
07.2009 - 08.2010

Cash and Teller Services Supervisor

DiamondBank
01.2009 - 07.2009

Teller Services Officer

DiamondBank
10.2008 - 12.2009

Teacher

National Youth Service Corp - Sambo Secondary School
09.2002 - 08.2003

Bachelor of Arts - History

University of Nigeria
05.1997 - 02.2002

Senior School Certificate(SSCE) -

Assemblies of God Bethel Junior Seminary
01.1990 - 06.1995

First School Leaving Certificate (FSLC)CERIFICATION Certified Product Manager. -

Constitution Crescent Primary School
01.1985 - 01.1990

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