Uche Franklyn Nnodimele
Awka, Anambra
Summary
Dynamic operations leader with a proven track record at Gold City Real Estate, enhancing customer satisfaction through proactive process improvements. Skilled in crisis management and business analysis, I successfully spearheaded change initiatives during mergers, optimizing supply chain operations for cost reduction while maintaining quality standards.
Operations professional with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, resource allocation, and performance management, with focus on fostering team collaboration and adapting to changing needs. Known for reliable leadership, problem-solving abilities, and achieving results in high-stakes environments. Excel in communication, decision-making, and project management to consistently meet operational goals.
Overview
13
13
years of professional experience
Work History
Chief of Operations
Gold City Real Estate
Awka, Anambra, Nigeria
08.2025 - Current
- Enhanced customer satisfaction levels by addressing concerns proactively and implementing process improvements based on feedback.
- Provided support during organizational restructuring efforts to minimize disruption while maximizing future potential.
- Spearheaded change management efforts during mergers, acquisitions, and other significant transitions.
- Evaluated supply chain operations for cost reduction opportunities while maintaining quality standards.
Communication Dispatch Assistant
Anambra Call Center
Government House, Awka
01.2025 - Current
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Played a key role in improving on-time delivery rates by monitoring driver progress closely throughout their assigned routes.
Administrative Assistant
Office of the SA to the Governor on Security
Government House, Awka
08.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Supervisor
Solace Development Company
Awka, Anambra, Nigeria
09.2019 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Driver
Justice Oguji, High Court, Onitsha
High Court, Onitsha, Anambra, Nigeria
06.2023 - 10.2023
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Driver
CAB-DFG
Awka, Anambra, Nigeria
01.2023 - 05.2023
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Driver
Unizik Bakery
Awka, Anambra, Nigeria
09.2022 - 12.2022
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
House Agent
Chukwusomaga Real Estate
Awka, Anambra, Nigeria
02.2019 - 04.2020
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Increased customer satisfaction with personalized follow-up strategies.
- Fostered relationships with industry stakeholders to enhance market positioning.
- Enhanced client portfolio by identifying and securing new partnerships.
Warehouse Manager
Forland Warehouse
Ijesha, Lagos
11.2018 - 12.2018
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Coding Machine Operator
African Consumer Care Company
Amuwo-Odofin, Lagos
09.2013 - 01.2017
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Education
Bachelor of Science - Political Science
Nnamdi Azikiwe University
Awka, Anambra, Nigeria09-2019
No Degree - Spiritual, Character And Societal Development
Dominion City Academy
Awka, Anambra, Nigeria05-2016
Skills
- Safety management
- Operations management
- Crisis management
- Internal communications
- Business analysis
- Organizational development
- Human resources management
Timeline
Chief of Operations
Gold City Real Estate
08.2025 - Current
Communication Dispatch Assistant
Anambra Call Center
01.2025 - Current
Administrative Assistant
Office of the SA to the Governor on Security
08.2024 - Current
Driver
Justice Oguji, High Court, Onitsha
06.2023 - 10.2023
Driver
CAB-DFG
01.2023 - 05.2023
Driver
Unizik Bakery
09.2022 - 12.2022
Supervisor
Solace Development Company
09.2019 - 05.2024
House Agent
Chukwusomaga Real Estate
02.2019 - 04.2020
Warehouse Manager
Forland Warehouse
11.2018 - 12.2018
Coding Machine Operator
African Consumer Care Company
09.2013 - 01.2017
Bachelor of Science - Political Science
Nnamdi Azikiwe University
No Degree - Spiritual, Character And Societal Development
Dominion City Academy