Summary
Overview
Work History
Education
Skills
Certification
Volunteer And Leadership
Timeline
Generic

Uchechi Ukandu

Lagos

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Bujeti
06.2022 - Current
  • Prospect and qualify potential customers with targeted advertising, improving conversion rates by 70%
  • Developed engagement strategies with customers to establish professional relationships through product expertise, and demos
  • Coordinate delivery of reports of key partnership projects
  • Collect product feedback from customers and share it with relevant teams to drive product changes
  • Manage and maintain relationships with company clients with 80% retention rate
  • Establish flows to support team members, boosting efficiency and productivity by 50%
  • Represent company in physical meetings with clients
  • Built a pipeline that instills product feedback and shared it with relevant stakeholders
  • Hire and conduct training for support team members
  • Handle onboarding, upselling, cross selling, support and customer experience
  • Develop content strategies for the marketing team
  • Create and manage company's online community of over 200 accountants and CFOs.

Customer Success Executive

Bento Africa
11.2021 - 10.2022
  • Assessed customer needs, promoted solutions, and increased customer retention by 25%
  • Utilized phone and email outreach to qualify, prospect and contact 70% of new leads to book demo sessions
  • Conducted an average of 15 demo sessions weekly and maintained customer conversion rate of at least 70%
  • Managed customer connections, responding to 100+ customer inquiries and resolving issues daily
  • Worked as Executive Assistant to the CEO for a duration of 2 months
  • Scheduled meetings, took minutes, and created reports.

Graduate Trainee

Lagos Commodities and Futures Exchange
02.2021 - 04.2022
  • Worked across various departments including, Marketing, Sales and Business Development, Corporate Communications, and Corporate Strategy
  • Led a project team to deliver agricultural commodities, resulting in the inclusion of over 20 farmers
  • Championed social media presence, introducing market engagement role on platforms to increase company awareness
  • Performed cold-calling and emailing on potential clients to market company products and services.

Content Creator

PAN54 Digital Services Nigeria Limited
07.2019 - 09.2019
  • Curated content to help clients develop, own, and communicate their narrative across the portfolio
  • Managed blog editorial calendar, conceptualized ideas, and developed 20+ copies
  • Developed and proposed project scripts, sketches, and storyboards to gain client approval through project phases
  • Edited existing digital assets according to client feedback
  • Collaborated with the marketing team to develop social media strategies and content for brands.

Associate

Prime and Hills Energy Services Ltd.
09.2018 - 10.2018
  • Worked across various departments including, Procurement, Business Development and Human Resources
  • Attended to 3 clients who procured equipment from the company
  • Participated in client meetings to gain insight on customer satisfaction with the company's products and services
  • Learnt the fundamentals of Human Resource Management and Planning.

Social Media Manager - Communications Department

This Present House
01.2016 - 05.2016
  • Utilized industry trends to create engaging digital content and campaigns that drove community engagement and increased followership by 50%
  • Wrote press releases for the 2017 Independence Freedom Rally
  • Collaborated with the media team to create the 2017 Independence Freedom Rally brochure and monitored print quality
  • Curated Content calendars and communication goals across all social media platforms
  • Reported social media insights and analytics results to the leadership team, and executed changes to improve engagement.

Education

Bachelor of Science (B.Sc.) - Mass Communication

Pan-Atlantic University
Lagos, Nigeria
01.2020

Skills

  • Customer Service
  • Customer Relations
  • Upselling and cross selling
  • Business Development
  • Public Speaking / Presentation
  • Team Leadership
  • Customer Needs Assessment
  • Supervision and leadership
  • Problem Solving
  • Records Management
  • CRM Software
  • Lead Generation
  • Onboarding and Orientation
  • Customer Retention
  • Account Management

TOOLS

  • Slack
  • Hubspot
  • Jira
  • Notion
  • Intercom
  • Microsoft Office
  • Google Suite

Certification

Google Digital Skills (2018)

Volunteer And Leadership

01/01/16, 01/31/18, Pan-Atlantic University, Community Service Project, Realized over 100,000 naira in donations from organizations and individuals for the community service project., Developed curriculums for 3 classes that were incorporated into the learning track., Created digital content in form of videos and pictures to drive project awareness and disseminate relevant information.

Timeline

Customer Success Manager

Bujeti
06.2022 - Current

Customer Success Executive

Bento Africa
11.2021 - 10.2022

Graduate Trainee

Lagos Commodities and Futures Exchange
02.2021 - 04.2022

Content Creator

PAN54 Digital Services Nigeria Limited
07.2019 - 09.2019

Associate

Prime and Hills Energy Services Ltd.
09.2018 - 10.2018

Social Media Manager - Communications Department

This Present House
01.2016 - 05.2016

Bachelor of Science (B.Sc.) - Mass Communication

Pan-Atlantic University

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Uchechi Ukandu