Uchechi Emmanuel
4 Ikoyi Crescent, Ikoyi
Summary
Enterprising and Efficient Senior Executive Administrator with seven (7) years+ of experience. Expert in strategic planning, organization, and offering comprehensive support and balance to C-Suites Executives, professional staff, and high-profile clients.
Versatile in providing order in high-volume inquiries with staff administrative needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Track record of managing complex functions that require stellar multi-tasking abilities.
Proficient in clients' service best practices and excellent reputation for resolving problems and assisting employees and managers with diverse HR needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Operations Executive
Sankore Global Investments
Lagos
07.2021 - Current
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained an "open door" policy to encourage employee communications and resolution of issues.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Coordinated and facilitated onboarding of new team members and regular town hall meetings for established employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Managed employee exit interviews, and paperworks and send forth events.
Executive Assistant to the Chief Executive Officer
Sankore Global Investments
Lagos
10.2019 - Current
- Managed complex calendar scheduling with a focus on the proper allocation of executive availability.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Screened calls and emails and initiated actions to respond to or direct messages for managers.
- Contributed to smooth business operations by planning and coordinating events, conferences, and monthly meetings.
- Managed extensive household responsibilities such as bill payment, wardrobe and general cleaning set up, grocery purchases, support staff administration, and various routines.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
Customer Relationship Executive
African Foundries Limited
Lekki, Lagos
08.2018 - 09.2019
- Described product and service details to customers to provide information on benefits and advantages, and answered questions via phone, email, or telephone call.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Received payment information from customers and implemented it carefully into the system to alleviate errors.
- Tracked results of various promotional campaigns by gathering customer feedback and recommended improvement areas.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Directed a team of seven (7) supervisors and managers to enhance across-the-board customer support and better meet company service demands.
Assistant Accounts Administrative Officer
African Industries Group
Lekki, Lagos
07.2017 - 08.2018
- Set up new business accounts on internal systems and processed corporate actions and other adjustments.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Completed monthly payroll for company employees.
- Managed complex problem-solving for upper management in order to complete projects on time and within budget.
- Prepared and distributed 10 -20 employee reimbursement checks per 45minutes time frame.
Customer Relationship Officer
African Steel Mills
Apapa, Lagos
08.2015 - 07.2017
- Produced and implemented a customer satisfaction guarantee plan which directly resulted in a 30% increase in sales over six (6) months.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Created a customer support strategy to increase customer retention and developed and implemented standards for staff to provide consistent service to customers.
- Educated retail customers about the various steel (product) options, processed purchases and liaised between them and the organization with a particular focus on working with the sales department.
- Managed and built long-term, loyal customer relations on an ongoing basis by providing top-notch service and detailed order, account, and service information to maximize customer retention.
Personal Assistant and Front Desk Officer
African Steel Mills
Ikoyi, Lagos
08.2014 - 08.2015
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Sourced and ordered office equipment and supplies.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed residential properties and staged homes prior to clients' arrival.
Education
MBA - Business Management
University of The People
California, USA12.2023
Professional PGD - Customer Relationship Management
The Chartered Institute of Customer Relationship M
Lagos, Nigeria12.2013
Bachelor of Science - Zoology
Nnamdi Azikiwe University
Anambra State, Nigeria 08.2012
WAEC -
Holy Child College
Ikoyi, Lagos07.2006
Skills
- Executive Schedule and Calendar Management
- Administrative Oversight and Technical Support
- Shareholder Relations and Needs Analysis
- Confidentiality and Discretion
- Company Event Coordination
- Travel Arrangement Coordination and Management
- Corporate Communications
- Household Management
- Special Event Projects and Team Player
- Social Media Knowledge and MS Office Proficiency
- Persuasive Negotiations
- Multi-Line Phone Proficiency
- Executive Counseling
- Coordination of Administrative Activities
- Recruitment Management
Accomplishments
Employee of the Month, African Foundries Limited,
October, 2015.
Most Effective Lake Champ, Switch Leadership
Regimented Programmed, August 2019.
Affiliations
Associate Member, The Chartered Institute of Customer Relationship Management
Certification
Associate Member, the Institute of Customer Relationship Management (ICRM).
Volunteering, Art, Podcasting, Dance, Reading and Music
I love to be a part of the big picture contributing my quota to the value of quality work. I enjoy viewing beautiful works of art and nature. I love to lend my voice to help solve some basic and major human problems. I relax by dancing, reading, and listening to music.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
HR Operations Executive
Sankore Global Investments
07.2021 - Current
Executive Assistant to the Chief Executive Officer
Sankore Global Investments
10.2019 - Current
Customer Relationship Executive
African Foundries Limited
08.2018 - 09.2019
Assistant Accounts Administrative Officer
African Industries Group
07.2017 - 08.2018
Customer Relationship Officer
African Steel Mills
08.2015 - 07.2017
Personal Assistant and Front Desk Officer
African Steel Mills
08.2014 - 08.2015
MBA - Business Management
University of The People
Professional PGD - Customer Relationship Management
The Chartered Institute of Customer Relationship M
Bachelor of Science - Zoology
Nnamdi Azikiwe University
WAEC -
Holy Child College
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