Uche Iheanacho
Lagos,Nigeria
Summary
Accomplished Digital Product Manager with end‑to‑end oversight of Mobile, USSD, Web, Agency, and Merchant acquisition channels, driving scalable growth across Retail, SME, and ecosystem businesses. Recognized for strong team leadership, strategic thinking, and execution excellence, with deep expertise in digital banking architecture, API integrations.
Highly proficient in user experience design, wireframing, and journey optimization, combining creative problem‑solving with data‑driven decision‑making to deliver intuitive, high‑impact digital products. Adept at stakeholder management, aligning cross‑functional teams spanning technology, operations, risk, compliance, and commercial units to achieve shared outcomes.
Customer‑focused and innovation‑driven, with working knowledge of artificial intelligence applications in digital banking, including automation, personalization, and analytics. Experienced in navigating regulatory compliance, change management, and governance within Agile/Scrum environments, ensuring speed without compromising control.
Committed to leveraging competitive analysis, market research, and emerging technologies to drive continuous innovation, enhance product offerings, and strengthen digital channel performance while pursuing ongoing professional growth and delivering sustained business value.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Product Manager – Digital Banking
Union Bank of Nigeria Plc
Lagos, Nigeria
05.2017 - 05.2026
- Managed product life cycle from concept through to post-launch evaluation.
- Scaled digital platform adoption to 7M+ users, contributing to ₦7B+ annual revenue growth.
- Increased customer engagement and transaction volumes by 50%.
- Led development of digital account opening platform (UBN Turbo App).
- Delivered 20% revenue uplift through innovative, data-driven campaigns.
- Implemented platform for self-service upgrade functionality.
- Spearheaded NIN integration and compliance AVR digitization.
- Implemented Soft Token authentication.
- Launched bill payment and multi tenancy vendor aggregation platform across all Channels products and Eco system
- Defined and executed digital channel growth strategy.
- Managed cross-functional teams across Product, Engineering, Marketing, Risk, and Operations.
- Championed user-centric approach to design, enhanced customer satisfaction levels.
- Negotiated contracts with suppliers, to reduced operational costs.
- Built customer acquisition funnels across mobile, web, USSD and in Marchant acquiring Space.
- Established KPIs and performance dashboards.
- Drove strategic fintech partnerships.
- Led go-to-market strategies.
- Implemented data-driven decision-making processes across all stages of product development.
- Delivered training sessions to sales teams, increased understanding of product features and benefits.
- Developed new product strategies by researching market trends and analyzing customer feedback.
Relationship Manager
Union Bank of Nigeria Plc
Nigeria
03.2014 - 05.2017
- Drove deposit mobilization and risk asset growth by 60%.
- Built strong client relationships.
- Executed targeted sales strategies.
- Provided training to junior staff enhancing their performance metrics.
- Developed new business opportunities for enhanced revenue generation.
- Managed complex client portfolios to maintain profitable relations.
- Analysed customer feedback, made necessary improvements in service delivery.
- Delivered tailored solutions creating positive client experiences.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Maintained comprehensive knowledge of market trends, predicted future patterns effectively.
Sales Agent
Diamond Bank Plc
Lagos
05.2013 - 02.2014
- Delivered new customer acquisition.
- Achieved sales targets above 100%
- Managed product demonstrations for increased customer engagement.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Enhanced new business acquisition through strategic networking and lead generation.
- Improved new business using targeted door-to-door selling.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
Mathematics & Computer Science Teacher
NYSC
Lagos, Olodi-Apapa
01.2012 - 01.2013
- Developed engaging course material by incorporating latest computer science theories.
- Motivated students towards self-learning by recommending additional resources like books and online courses.
- Conducted weekly tests to monitor student progress.
- Integrated real-world examples into lessons making complex concepts easier for students to grasp.
- Enhanced student interest with hands-on sessions.
- Focused on ethical aspects of computing, instilling a sense of responsibility in programmers.
Education
Bachelor of Science - Information Technology
Federal University of Technology Owerri
NigeriaSkills
- Team Leadership
- Strategic Thinking and Product Hacking
- Creative Problem Solving
- Wireframing proficiency
- User experience design
- Competitive analysis
- Feedback receptivity
- Stakeholder Management
- Regulatory compliance
- Data Analytics (Power BI, Excel)
- Agile/Scrum
- Artificial intelligence familiarity
Certification
- MCSA
- MCP
- CompTIA Network+
- SQL Certification
Languages
English
Fluent
Igbo
Fluent
Yoruba
Fluent
French
Upper intermediate
Affiliations
- Volunteering
- Traveling
- Reading
- Puzzling
- Technology
Accomplishments
- Most Improved Staff
- Most Innovative Staff
References
References available upon request.
TRAINING
- - Data Analytics (Excel, Power BI)
- - UX Design – Udacity
- - Agile Product Management
- - DFS Operations & Risk
- - Agile Team Building – FITC
CORE COMPETENCIES
- Digital Channels Strategy & Growth
- Mobile & Online Banking Platforms (iOS, Android, Web, USSD) including Agency and Marchant acquisition
- Customer Acquisition & Lifecycle Management
- Fintech Partnerships & Ecosystem Development
- Revenue Growth & P&L Ownership
- Data Analytics & Performance Optimization
- Agile Product Management & Delivery
- UX/UI Optimization & Customer Experience
- Risk, Compliance & Digital Operations
- Leadership & Cross-Functional Team Management
Timeline
Product Manager – Digital Banking
Union Bank of Nigeria Plc
05.2017 - 05.2026
Relationship Manager
Union Bank of Nigeria Plc
03.2014 - 05.2017
Sales Agent
Diamond Bank Plc
05.2013 - 02.2014
Mathematics & Computer Science Teacher
NYSC
01.2012 - 01.2013
Bachelor of Science - Information Technology
Federal University of Technology Owerri