Uche Clinton Mukolu
Lagos
Summary
Highly motivated and experienced Waiter/Bartender with over 5 years of experience in the hospitality industry. Possesses excellent customer service skills and a strong knowledge of food and beverage service. Skilled in taking orders, preparing drinks, and providing excellent customer service. Experienced in working in high-volume, fast-paced environments. Committed to providing a positive dining experience for all customers.
Overview
12
12
years of professional experience
Work History
Waiter
Vellvett, blowfish group
01.2018 - Current
- Greet customers and seat them at their tables
- Present menus and make recommendations based on customer preferences
- Take orders accurately and efficiently
- Communicate special requests or dietary restrictions to the kitchen
- Serve food and beverages promptly and courteously
- Check on customers throughout their meal to ensure satisfaction
- Clear and reset tables for new customers
- Handle payment transactions and process orders through the POS system
- Assist with cleaning and maintaining the dining area
- Collaborate with kitchen staff to ensure timely and accurate food delivery
- Handle customer complaints or issues with professionalism and empathy
- Upsell menu items and promote specials or promotions
- Follow all health and safety guidelines and regulations.
Waiter, supervisor
Shaunz bar
04.2016 - 11.2017
- Greet and seat customers in a friendly and efficient manner
- Take food and drink orders accurately and promptly
- Ensure all orders are prepared and served correctly and in a timely manner
- Monitor and maintain cleanliness and organization of dining area
- Handle customer complaints and resolve issues in a professional manner
- Train and supervise new wait staff on restaurant policies and procedures
- Create and maintain shift schedules for wait staff
- Monitor inventory levels and place orders for supplies as needed
- Handle cash and credit card transactions accurately and efficiently
- Collaborate with kitchen staff to ensure smooth and efficient service
- Maintain knowledge of menu items and daily specials
- Upsell menu items and promote restaurant promotions and events
- Ensure compliance with health and safety regulations
- Provide excellent customer service and address any customer concerns or needs
- Assist with opening and closing duties, including cashing out and cleaning duties.
Waiter, Bartender
Victoria crown plaza hotel
03.2014 - 01.2016
- Greet customers and take their orders
- Serve food and drinks to customers
- Check on customers to ensure they are satisfied with their meals
- Clean and set tables
- Prepare and serve alcoholic and non-alcoholic beverages
- Process payments and provide change
- Stock and restock bar supplies
- Maintain a clean and organized work area
- Follow health and safety regulations
- Provide excellent customer service.
Waiter service
Planet one hotel and wellness
08.2012 - 01.2014
- Greet customers and present menus
- Make menu recommendations
- Take orders and relay to kitchen staff
- Serve food and drinks
- Check dishes for accuracy
- Answer questions about menu items
- Collect payments
- Clean and reset tables
- Ensure customer satisfaction.
Education
Waec - Agricultural Science and Technology
Immaculate heart comprehensive college
07.2009
Primary education - Primary education
Okey nursery and primary school
07.2002
Skills
- High-volume dining
- Order Management
- Food safety understanding
- Guest Relations Management
Languages
English
Skills - Waiterbartenderskills
- Excellent customer service skills
- Knowledge of food and beverage products
- Ability to take orders accurately
- Ability to multi-task and work in a fast-paced environment
- Ability to work well with others
- Ability to handle cash and credit transactions
- Knowledge of health and safety regulations
- Ability to upsell and suggest menu items
- Ability to troubleshoot customer complaints
- Knowledge of wine and beer varieties
- Ability to mix drinks and create cocktails
- Ability to work flexible hours
- Ability to lift and carry heavy trays
Hobbies and Interests
- Play football
- Reading
- Traveling acting and writing
Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveAccomplishments
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Interests
Making friends exploring, writing
Timeline
Waiter
Vellvett, blowfish group
01.2018 - Current
Waiter, supervisor
Shaunz bar
04.2016 - 11.2017
Waiter, Bartender
Victoria crown plaza hotel
03.2014 - 01.2016
Waiter service
Planet one hotel and wellness
08.2012 - 01.2014
Waec - Agricultural Science and Technology
Immaculate heart comprehensive college
Primary education - Primary education
Okey nursery and primary school
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