Summary
Overview
Work History
Education
Skills
Other Certificates And Awards
Core Values
State Of Origin
Personal Information
Hobbies and Interests
Languages
Timeline
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UCHE PRECIOUS CHIEMEJONAM

UCHE PRECIOUS CHIEMEJONAM

Lagos

Summary

Customer Service Representative bringing top-notch skills in all oral and written communication, as well as active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour and understanding customer desires. Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through over three years of performance.

Overview

10
10
years of professional experience

Work History

Administrative Officer/Customer Service Officer

S-Boc Energy Services Ltd
02.2021 - Current
  • Improved overall office productivity by effectively managing staff and coordinating daily tasks, leading to increased efficiency and performance.
  • Analysed and documented relevant information for development of company.
  • Booked meeting rooms as required and distributed and stored correspondences like letters, emails and packages.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Boosted employee morale by addressing concerns promptly and fostering positive work environment.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Customer Service Representative/ Booking Officer

EARTHWORLD TRAVELS LTD
05.2015 - 12.2017
  • Ensured accuracy in reservations and bookings, did over 30 flights confirmation and travel information of clientele per day.
  • Dealt with customer enquiries in person and over phone, strengthening client facing skills, commercial awareness and product knowledge.
  • Resolved customer complaints via telephone, email, mail and social media, increasing customer relationship by over 10%.
  • Prepared product and service reports by collecting and analyzing customer information.
  • Planned and managed itinerary of clientele.
  • Recommended potential services to management by collecting and analyzing customer needs.

Industrial Trainee

Federal Institute of Industrial Research, Oshodi
09.2013 - 02.2014
  • Completed projects on time and within budget by effectively coordinating resources, schedules, and communication among team members.
  • Assisted in facilitating technology transfer training seminars and workshops.
  • Assisted in preparing reports, taking notes, and circulating memos.
  • Assisted in the development of safety protocols to reduce workplace injuries and maintain a safe working environment for all employees.

Education

Bachelor Of Technology - Agricultural Extension

Federal University of Technology Owerri (FUTO)
Ihiagwa, Imo State
10.2014

West African Senior Secondary Certificate -

United Universal College
Ikotun, Lagos
01.2006

Skills

  • Clerical Support
  • Team building
  • Interpersonal Communication
  • Calm Under Pressure
  • Excellent Communication
  • Remote Office Availability
  • Organization and Time Management
  • Flexible and Adaptable
  • Attention to Detail

Other Certificates And Awards

  • Award of Scholarship in Undergraduate Program by THOMAS-AGNES MEMORIAL FOUNDATION.
  • Certification in Customer Service Relations Management by DEXTER AND HEROES CONSULTING LTD, ABUJA.
  • Certificate of Excellence in Human Resources and Skill Acquisition (Leadership, Interpersonal and Communication Skills) by HOREBSON RESOURCES.

Core Values

  • Value honesty and integrity.
  • Possess good team spirit, interpersonal and communication skills
  • Strong leadership skills.
  • Ability to work with little or no supervision on explained targets
  • Target driven and result oriented.
  • Strong and analytical, creative, innovative and enterprising mind.
  • Ability and readiness to learn and adapt to changes.

State Of Origin

Imo State

Personal Information

  • Date of Birth: 03/24/1991
  • Gender: Female
  • Nationality: Nigerian

Hobbies and Interests

  • Reading
  • Travelling
  • Listening to motivational messages
  • Researching

Languages

English
Advanced (C1)
French
Intermediate (B1)

Timeline

Administrative Officer/Customer Service Officer

S-Boc Energy Services Ltd
02.2021 - Current

Customer Service Representative/ Booking Officer

EARTHWORLD TRAVELS LTD
05.2015 - 12.2017

Industrial Trainee

Federal Institute of Industrial Research, Oshodi
09.2013 - 02.2014

Bachelor Of Technology - Agricultural Extension

Federal University of Technology Owerri (FUTO)

West African Senior Secondary Certificate -

United Universal College

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