Ubongabasi Mathias
Customer Service Representative
Akwa Ibom State,
Summary
A visionary and analytical skilled strategist who can foresee solutions that combine advanced analytics with data-driven decision making to accomplish particular objectives while posing a reasonable level of risk. having a great work ethic, a strong sense of leadership, and excellent communication skills.
Overview
6
6
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
Kazi Graphics
Abuja
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Process invoice each weeks and mailed documentation to clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
IT Support Specialist
ST. Luke Hospital
Uyo
01.2022 - 03.2022
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Updated software to safeguard against security flaws.
Education
Bachelor of Science - Agricultural Economics & Extension
University Of Uyo
Uyo, Akwa Ibom State, Nigeria 01.2016 - 02.2022
Skills
Network diagnostics
undefinedCertification
Project Management, Coursera - September 2022
Timeline
Customer Service Representative
Kazi Graphics
05.2022 - Current
IT Support Specialist
ST. Luke Hospital
01.2022 - 03.2022
Bachelor of Science - Agricultural Economics & Extension
University Of Uyo
01.2016 - 02.2022
Project Management, Coursera - September 2022
IT support, Coursera - September 2022
Data Analyst, Coursera- March 15 ,2022
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