Ubong Ekpenyong
Customer Care Professional, Administrative Assistant, Email Marketing
Lagos
Summary
Energetic Customer Service Representative with 6 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
10
10
Certifications
Work History
Administrative Assistant
Early Life School
Lagos
02.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Created presentations to inform, motivate and persuade internal and external audiences.
Administrative Assistant
Viramsun Nigeria Limited
Lagos
03.2017 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Interacted with vendors to purchase and set up equipment and services.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Telemarketing Representative
Aptech Computer Education
Lagos
06.2014 - 12.2016
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Customer Service Representative
Stamina Productions Limited
Lagos
01.2013 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial account.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Union Bank of Nigeria
Lagos
07.2007 - 12.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Science - Business Management
University of Calabar
Calabar, Cross River State, Nigeria 10.2005 - 12.2005
No Degree - Business Administration
University of Calabar
Cross River State, Nigeria 05.2001 -
Skills
Documentation and reporting
Certification
Certified Customer Service/Telesales Professional - Telemarketing Diploma
Timeline
Administrative Professional Tips: Linkedin Learning
02-2022
Providing Legendary Customer Service : Linkedin Learning
02-2022
Delivering Bad News to customers : Linkedin Learning
02-2022
Cold Calling: The first seven seconds: Linkedin Learning
02-2022
Email Marketing certified – Hubspot Academy
02-2022
Inbound Cretified – Hupspot Academy Inbound Cretified – Hupspot Academy
02-2022
Delivering Exceptional Customer Support - Hubspot Academy
02-2022
Digital Marketing 101 - Simplilearn
02-2022
Administrative Assistant
Early Life School
02.2019 - Current
Administrative Assistant
Viramsun Nigeria Limited
03.2017 - 01.2019
Telemarketing Representative
Aptech Computer Education
06.2014 - 12.2016
Certified Customer Service/Telesales Professional - Telemarketing Diploma
05-2014
Customer Service Representative
Stamina Productions Limited
01.2013 - 01.2014
Associate Member: - Institute Of Public Management
02-2010
Customer Service Representative
Union Bank of Nigeria
07.2007 - 12.2012
Bachelor of Science - Business Management
University of Calabar
10.2005 - 12.2005
No Degree - Business Administration
University of Calabar
05.2001 -
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