UBOKOBONG UWEM EFFIONG
Karu,Abuja FCT
Overview
7
7
years of professional experience
Work History
HEALTHCARE ADMINISTRATOR
Livia Shuna Medical Center
, Kogi
06.2019 - 06.2021
- Communicating with and between medical staff members and executives.
- Developing departmental goals and objectives.
- Ensuring compliance with laws and regulations in their facilities.
- Improving efficiency and quality in healthcare service delivery.
- Keeping records of their facilities' services (e.g., number of ventilators in use).
- Managing the budget and finances of their facilities.
- Recruiting, training, supervising and scheduling staff.
ADMINISTRATIVE ASSISTANT
Dan Viva Healthcare Center
, Ogun
07.2021 - 06.2023
- Answered and direct phone calls.
- Organized and schedule appointments.
- Planned meetings and took detailed minutes.
- Wrote and distributed emails, correspondence memos, letters, faxes and forms.
- Assisted in the preparation of regularly scheduled reports.
- Developed and maintained a filing system.
- Updated and maintained office policies and procedures.
- Ordered office supplies and researched new deals and suppliers.
- Maintained contact lists.
- Booked travel arrangements.
- Submitted and reconciled expense reports.
- Provided general support to visitors.
- Acted as the point of contact for internal and external clients.
- Liaised with executive and senior administrative assistants to handle requests and queries from senior managers.
CUSTOMER SERVICE MANAGER
Vogue Multimedia Enterprise
Abuja, FCT
09.2023 - 12.2025
- I improved customer service experience, created, engaged customers and facilitated organic growth.
- I took ownership of customers issues and followed problems through to resolution.
- I set a clear mission and deployed strategies focused towards that mission.
- I developed service procedures, policies and standards.
- I kept accurate records and documented customer service actions and discussions.
- I analysed statistics and compiled accurate reports.
- I recruited, mentored and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment.
- I kept ahead of industry's developments and applied best practices to areas of improvement.
- I controlled resources and utilized assets to achieve qualitative and quantitative targets.
- I adhered to and managed the approved budget.
- I maintained an orderly workflow according to priorities.
Timeline
CUSTOMER SERVICE MANAGER
Vogue Multimedia Enterprise
09.2023 - 12.2025
ADMINISTRATIVE ASSISTANT
Dan Viva Healthcare Center
07.2021 - 06.2023
HEALTHCARE ADMINISTRATOR
Livia Shuna Medical Center
06.2019 - 06.2021