Dynamic and results-driven professional with extensive experience in administrative support and database management, notably at Sentric Vik Limited. Excelled in optimizing operations, and enhancing productivity by implementing efficient calendar and mail management systems. Demonstrated exceptional attention to detail and customer service orientation, significantly improving stakeholder satisfaction. Proven track record in leveraging social media management skills to boost company visibility and engagement.
Hi, I’m
Toyosi Adeoye-Owolabi
Lagos
Summary
Overview
13
years of professional experience
1
Certification
Work History
Sentric Vik Limited
Executive Assistant
09.2023 - Current
Job overview
- I Organize and coordinate conferences and monthly meetings.
- Answering phone calls and email inquiries.
- I Handle confidential and sensitive information with discretion and tact.
- I Support the business and hospitality needs of corporate partners and staff during meetings and company events.
- Updating spreadsheets and databases to track, analyze, and report on performance and sales data.
- Manage the MD's calendar, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Handling of logistics, catering, agendas, and travel arrangements for meetings and event planning for the MD, and other senior executives.
- Filing paperwork and organizing computer-based information.
- Promote team productivity by keeping supplies organized and well-stocked.
- Screened personal and business calls and directed them to the appropriate party.
- Processing travel expenses and reimbursements for the executive team.
BMGL(GreenLotto) A Subsidiary of Contec Global Gro
Call Center Agent/Customer Relationship Officer
11.2020 - 08.2023
Job overview
- Answered a high volume of Inbound calls, email inquiries, and social media platforms.
- Making outbound calls.
- Accurate data entry in CRM system to help in getting valuable customer and agent insights to help in decision making.
- Onboarding/KYC for new and returning agents.
- Cold-calling prospective Customers and agents.
- Maintained up-to-date knowledge of product and service changes.
- Follow-up calls to maintain relationships with company's agents and customers.
- Identified and resolved discrepancies and errors in Agents' accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing Machines.
Office Everything Superstores
Administrative /Assistant Procurement Officer
07.2015 - 09.2020
Job overview
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with Suppliers, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks daily.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Ensured timely Delivery of goods to customer locations within specific timeframes.
- Managed filing system, entered data, and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
PC Corner Services Limited
Administrative Assistant
02.2012 - 06.2015
Job overview
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data, and completed other clerical tasks.
- Organized logistics and product delivery to the company's different stores.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
- Completed GRN, reports, logs, and records to quickly handle all documentation for goods delivered to stores and customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Federal Polytechnic, BauchiBauchi, Nigeria
OND from Mechanical Engineering
01.2012
University Overview
Skills
Administrative Support
Database Management
Social Media Management
Invoice Processing
Meticulous attention to detail
Calendar Management
Mail handling
Schedule & calendar planning
Customer Service-Oriented
Mail Management
Certification
Certified Scrum Master
Languages
Yoruba
Native language
English
Proficient
C2
Hausa
Upper intermediate
B2
Timeline
Executive Assistant
Sentric Vik Limited
09.2023 - Current
Call Center Agent/Customer Relationship Officer
BMGL(GreenLotto) A Subsidiary of Contec Global Gro
11.2020 - 08.2023
Administrative /Assistant Procurement Officer
Office Everything Superstores
07.2015 - 09.2020
Administrative Assistant
PC Corner Services Limited
02.2012 - 06.2015
Federal Polytechnic, Bauchi
OND from Mechanical Engineering
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