Towobola Adefeegbe

• Booked hotel rooms, car rentals and flights for company trips and conferences.
• Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
• Worked with groups, couples and executive clients to arrange travel arrangements.
• Built client base through exceptional listening and aptitude for optimizing travel budgets.
• Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
• Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
• Researched hotels and airfare options to best meet client needs and expectations.
• Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
• Asked open-ended questions to best understand client needs and determine best travel offerings.
• Leveraged travel booking system to process travel requests, update client information and print final documents.
• Explained benefits of purchasing travel insurance with clients.
• Participated in travel seminars and remained up-to-date on market trends.

We process Visas, tickets etc for the following clients, to mention a few on our Portfolio:

Getext Property holding company .

Globacom Telecommunications.

Emerging Africa Capacity Building.

First Bank Nigeria Plc.

• Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
• Organized venues, budgets, guest lists, catering and event timelines.
• Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
• Coached and counseled employees to reflect company service standards and procedures.
• Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
• Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
• Managed accounts and worked to continuously develop new revenue from existing clients.
• Searched and negotiated suitable venues as per setup requirements and budget constraints.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Coached staff on strategies to enhance performance and improve customer relations.
• Delegated work to staff, setting priorities and goals.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Oversaw food preparation, production and presentation according to quality standards.
• Trained new employees to perform duties.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Resolved problems or concerns to satisfaction of involved parties.

I managed various Staff Canteens such as those mentioned below :

First Bank Nigeria Plc.

Radisson blu Hotels .

Nigerian stock exchange.

Honeywell Nigeria Plc

• Analyzed revenue and expenditure trends and recommended appropriate budget levels to business operations leaders.
• Prepared monthly and year-end closing statements, financial documents and invoices.
• Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Interacted with internal and external auditors to help complete audits and resolve issues.
• Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
• Tracked employee payroll processes to verify timely reporting and avoid late fees.
• Verified documented and requested disbursements to facilitate payments.
• Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
• Examined financial statements and income statements to review company's financial performance.
• Calculated and prepared checks for utilities, taxes and other payments.

• Built effective rapport with clients to maintain high client satisfaction levels.
• Completed audit fieldwork by testing key controls and reporting on conclusions about design and effectiveness.
• Worked with various clients across different sectors, building strong partnerships through understanding of business needs and industry best practices.
• Drove compliance, preparing corporate tax returns with taxation software.
• Facilitated audit planning with scope documentation, risk and control identification, and testing strategies.
• Acted as point of contact for client queries, responding on timely basis.
• Represented organisation when visiting client sites in local area.
• Checked completed work against quality assurance criteria to guarantee standardisation and conformity to specifications.
• Liaised with senior staff to investigate and resolve complex transactions and discrepancies.
• Planned and completed audit files using established checklists.
• Contributed to delivery of statutory audit and accounts preparation services for robust client portfolio.
• Tracked costs to help keeping spending within budget requirements.
• Assisted team members with audit engagements to meet strict deadlines.