Tosin Akinyemi
Ondo
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Midoz Pizza And Shawarma
Ondo
06.2024 - Current
- Resolve customer issues efficiently and effectively, prioritizing prompt response to customer inquiries and complaints via phone, email, and chat
- Build strong relationships with customers through positive interactions and provide excellent customer experiences to foster loyalty and positive brand image
Virtual Assistant
David Dan Technologies
Ondo
05.2023 - 05.2024
- Designed engaging blog posts, product descriptions, and email newsletters
- Identified areas for improvement within administrative processes and suggest innovative solutions such as researching the latest technology trends and identifying new opportunities for the company
Management Intern
The Feyi Agbaje
Lagos
05.2022 - 11.2022
- Skillfully managed responding to customer inquiries, processing orders, and handling returns and exchanges
- Created and delivered daily reports of each employee's task while managing travel arrangements of the designers
Education
B.Agric. - Agricultural Extension and Rural Sociology
Obafemi Awolowo University
Osun, Nigeria01.2020
Skills
- Customer service
- Conflict resolution
- Data entry
- Strategic planning
- Project Coordination
- CRM software
- Email communication
- Customer relationship management
- Order processing
- Time management
- Team collaboration
- Spreadsheets
- Customer relationship management (CRM)
Hobbies and Interests
- Nature & Wildlife Conservation
- Women and Youth Empowerment
- Regional Development
Volunteer Experience
- Fellow, 3MTT Nigeria, 02/01/24, Present, Consistently engaging with other fellow members on educating the young secondary school graduates on acquiring technical skills with focus on navigating essential tech tools and platforms like Github, Jupyter Notebooks.
- Data Entry, GLT Nigeria, 09/01/24, Present, Regularly working with a team of 18 members to ensure regular attendance of members to fellowship activities by building strong relationships through positive interactions which foster loyalty and commitment.
Languages
- Yoruba, Native
- English, Fluent
- Spanish, Beginner
Affiliations
DAVID DAN TECH INNOVATION AWARD 2024
References
References available upon request.
Timeline
Customer Service Representative
Midoz Pizza And Shawarma
06.2024 - Current
Virtual Assistant
David Dan Technologies
05.2023 - 05.2024
Management Intern
The Feyi Agbaje
05.2022 - 11.2022
B.Agric. - Agricultural Extension and Rural Sociology
Obafemi Awolowo University
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