TOSAN MATILDA AJIBADE
Asst. Manager
LAGOS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Scissors International Ltd
Lagos
02.2013 - 07.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Customer Care Representative
MTN Nigeria Ltd
Lagos
11.2007 - 05.2010
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Bachelor of Arts - English Literature
Great University Of Benin
Benin City, Nigeria 01.2001 - 10.2006
Timeline
Assistant Manager
Scissors International Ltd
02.2013 - 07.2022
Customer Care Representative
MTN Nigeria Ltd
11.2007 - 05.2010
Bachelor of Arts - English Literature
Great University Of Benin
01.2001 - 10.2006
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