TORITSEJU SAMSON
LEICESTER
Summary
Experienced Customer Service Representative and Customer Service Advisor bringing more than 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
Work History
IT Customer Support
Virdi Nigeria
11.2023 - 01.2024
- Provided technical support and assistance to customers utilizing Virdi Nigeria's security systems and software solutions, averaging 40 inquiries per day.
Customer Service Associate
HireMe
10.2022 - 10.2023
- Managed a high volume of customer inquiries averaging 60 per day through various communication channels including phone, email, and chat, ensuring prompt and accurate resolution.
Customer Service Representative
Kimberly Ryan Limited
10.2021 - 09.2022
- Handled an average of 50 customer inquiries per day related to HR technology solutions and recruitment services, maintaining a 90% customer satisfaction rating.
Customer Service Specialist
StackJunior
04.2020 - 09.2021
- Managed a high volume of customer inquiries related to StackJunior's educational products and services, averaging 60 inquiries per day through various communication channels.
Customer Service Advisor
LagoSmart
06.2018 - 03.2020
- Assisted an average of 30 customers per day with product inquiries, order placement, and account management, achieving a 95% customer satisfaction rating.
Education
Master of Science - Data Analytics for Business Intelligence
University of Leicester
09.2023
Bachelor of Science - Computer Science
Babcock University
06.2018
Skills
- Excellent communication skills (verbal and written)
- Digital Marketing
- Proficiency in CRM software
- Proficiency in ticketing systems
- MS Office proficiency (Outlook, Word, Excel)
- Power BI
- Data Analysis
- Record-keeping accuracy
- Technical troubleshooting
- Commitment to customer satisfaction
Languages
English
References
Available Upon Request
Hobbies
Watching Movies, Travelling, Learning new skills, Hanging out with friends
Timeline
IT Customer Support
Virdi Nigeria
11.2023 - 01.2024
Customer Service Associate
HireMe
10.2022 - 10.2023
Customer Service Representative
Kimberly Ryan Limited
10.2021 - 09.2022
Customer Service Specialist
StackJunior
04.2020 - 09.2021
Customer Service Advisor
LagoSmart
06.2018 - 03.2020
Master of Science - Data Analytics for Business Intelligence
University of Leicester
Bachelor of Science - Computer Science
Babcock University
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