Toritse Dennis Adidi
Abuja
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Regional Supervisor
ESCO Energy Visio
Ikeja, Lagos
10.2023 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Corporate IT
RT Com Nigeria Limited
Abuja
11.2022 - 04.2024
- Implemented user account setup, password management, and network policies.
- Set up, optimized and managed network equipment.
- Determined and alleviated hardware, software and network issues.
- Orchestrated and oversaw upgrades to system hardware and software.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Managed network-related projects from concept to implementation.
- Delivered reliable support for server-class systems.
- Managed day-to-day storage equipment administration to promote optimal system asset application.
IT Support Engineer
KT Konnect Global Limited
Abuja
03.2022 - 10.2022
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Used remote login tools to assist clients with technical and product questions.
- Served as first point of contact for incoming technical service calls and emails.
- Installed wiring and panels and set configurations for security alarm systems, access control and CCTV systems.
- Engaged in troubleshooting procedures in newly- and previously-installed security systems, consulting manuals and applying technical expertise to resolve performance issues.
- Ran cables inside walls, within trenches and suspended in air in both residential dwellings and commercial buildings required for security system operation.
System Administrator
Dotmac Technologies Limited
Abuja
03.2019 - 02.2022
- Integrated innovative development techniques to shorten turnaround times and spur customer loyalty.
- Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
- Developed RESTful micro-services using Java.
- Utilized assets and projects hosted on Amazon's AWS Cloud services.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Determined and alleviated hardware, software and network issues.
- Orchestrated and oversaw upgrades to system hardware and software.
- Managed network-related projects from concept to implementation.
IT Support Specialist
Danco Marine
Warri
01.2017 - 07.2018
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Supported new infrastructure planning and deployment to meet organizational expectations.
IT Support Specialist
Ovia North East Secretariat(NYSC)
Benin
10.2015 - 10.2016
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Supported new infrastructure planning and deployment to meet organizational expectations.
Education
Bachelor of Science - Computer Science
Ecole Superieure D' Administration, D'Economie
Cotonou, Benin Republic06.2015
Skills
- System Upgrades
- Troubleshooting and Maintenance
- Program installations
- Operations Management
- Office 365 connectivity
- Azure Active Directory
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Successfully implemented E-NHIS project at my time with Dotmac technologies with my team
Timeline
Regional Supervisor
ESCO Energy Visio
10.2023 - Current
Corporate IT
RT Com Nigeria Limited
11.2022 - 04.2024
IT Support Engineer
KT Konnect Global Limited
03.2022 - 10.2022
System Administrator
Dotmac Technologies Limited
03.2019 - 02.2022
IT Support Specialist
Danco Marine
01.2017 - 07.2018
IT Support Specialist
Ovia North East Secretariat(NYSC)
10.2015 - 10.2016
Bachelor of Science - Computer Science
Ecole Superieure D' Administration, D'Economie
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