TEMITOPE ELIJAH ADENIRAN
Customer Service & Operations Professional | Cybersecurity Certified
Bariga
Summary
Dedicated customer service professional with experience in resolving customer issues and managing service-related concerns. Possesses strong knowledge of service delivery processes, effective multitasking skills, and a commitment to maintaining professional relationships that support business performance.
Overview
4
4
years of professional experience
22
22
Certifications
Work History
Head, Customer Service Officer, Branch Operations
United Bank for Africa
Lagos, Lagos State
08.2025 - Current
- Supervised CSOs, tellers, and front-desk staff; allocated duties, enforced discipline, and ensured effective staff rotation.
- Coached and appraised staff to improve service quality, product knowledge, and customer engagement.
- Handled complex customer complaints and service escalations beyond frontline capacity.
- Ensured service delivery within SLAs by managing queues and driving first-contact resolution.
- Implemented customer experience initiatives using feedback and service quality metrics.
- Authorized high-value transactions (MIFT,NIP) and approved account openings/updates and upgrades in compliance with KYC, AML/CFT, and CBN regulations.
- Oversaw dormant account reactivation, mandate updates, signature verification, cheque book and card application to collection, TOD bookings, money market request.
- Enforced SOPs, dual control, and maker-checker principles to minimize operational risk and facilitate business continuity.
- Reviewed overrides, reversals, and exceptions; prepared audit responses and filed SAR/STR reports.
- Supported branch profitability through cross-selling of bank products, and digital banking adoption.
- Prepared operational and service performance reports; monitored KPIs and error trends.
- Planned staff schedules, trained and conducted interviews for new hires, updated SOPs.
Supervisor, Account Maintenance Unit, Group Head Office Operations Department
United Bank for Africa
Lagos, Lagos State
10.2023 - 08.2025
- Customer BVN Name Modification Processing: Reviewed and verified an average of 300 logs per day for customer's name change requests, updated records accordingly, and ensured alignment with bank policies.
- Address Verification: Performed routine address validation checks and updated customer records with accurate information.
- Dormant Account Reactivation: Processed an average of 150 account reactivation requests per day by confirming customer identity, ensuring regulatory compliance, and restoring account access in a timely manner.
- SMS/Email Alert Team Coordination: Authorized an average of 800 BPOS phone number and email modifications daily on accounts and monthly E-Statement requests.
- Data Quality Monitoring: Regularly reviewed customer data entries for accuracy and completeness to support data integrity standards.
- Compliance Adherence: Ensured processes complied with regulatory requirements, including KYC and AML guidelines, and updated records where necessary.
- Documentation & Reporting: Maintained proper documentation of transactions and account changes, and prepared routine reports for supervisory review.
Administrative Officer
Bariga Local Council Development Area, Legislative Department
Bariga, Lagos State
03.2022 - 02.2023
- Writing and Filing of minutes during every legislative sitting.
- Drafting of Legislations (bye-laws) to be deliberated upon in the Legislative house.
- Drafting of Office Memorandum to be sent out to other departments.
- Record keeping of the day-to-day proceedings of the legislative house in the archives for posterity purpose.
- Dispatching notifications to the councilors in case of any impromptu legislative sitting.
- Conducting research on current State laws for drafting bye-laws.
- National Youth Service Deployment
Education
MBA - Business Administration
06.2026
CERTIFIED CYBER SECURITY MASTER - Cybersecurity And Cloud Computing
05.2001 -
Bachelor of Science - Political Science
11.2021
Skills
Microsoft Office Suite
Customer data maintenance Operations
Skilled and proficient in operating Finacle core banking application
Knowledge of Computer Networking and Network Protocols
Microsoft Azure Active Directory and Identity and Access Management Services
Packet Sniffing and Analysis with Network Protocol Analyzers (Wireshark and Tcpdump)
Knowledgeable in AWS and Microsoft Azure Cloud Services (Creation of VMs, EC2 Instances, VNET, VPC,VM Firewall and Web Application Firewall Configuration, DDOS Protection Configuration, MYSQL Database Creation and Management with Azure Data Studio (Hybrid), Storage Migration with MARS Agent (Hybrid))
Knowledge of cloud security: AWS, Microsoft Azure And Google Cloud
Active Directory Penetration Testing and Exploitation
Knowledge of Footprinting and Reconnaissance Tools (Recon-ng and theHarvester)
Knowledge of Vulnerability Assessment of Web applications and Port Scanning tools (Nmap and Zenmap)
Knowledge of Web Application Penetration Testing tools of the OWASP TOP 10 Vulnerabilities (Burpsuite, Metasploit and Sqlmap)
Knowledge of Email Security procedures and Email phishing attack simulation and Password brute force with Setoolkit
Knowledge of Wi-fi password cracking with Aircrack-ng
Cybersecurity frameworks and Controls
Network Segmentation and Security Hardening
Network Security Architecture and design
Knowledge of Linux Systems Administration
Automation of Cybersecurity tasks with Python programming Language
Certification
CISCO INTRODUCTION TO CYBERSECURITY
References
- Oluwatobi, Adeniran, Chief Information Security Officer, 08124301124, Alpha Morgan Bank, PLC, 52 Adetokunbo Ademola Street, V.I, Lagos State
- Ugonna, Ezirim, Head, Account Maintenance Unit, 08033415190, United Bank For Africa, (UBA), 57, Marina road, Lagos Island
Timeline
Head, Customer Service Officer, Branch Operations - United Bank for Africa
08.2025 - Current
Supervisor, Account Maintenance Unit, Group Head Office Operations Department - United Bank for Africa
10.2023 - 08.2025
Administrative Officer - Bariga Local Council Development Area, Legislative Department
03.2022 - 02.2023
Globalstar Innovative Information Technology(GIIT) - CERTIFIED CYBER SECURITY MASTER, Cybersecurity And Cloud Computing
05.2001 -
Obafemi Awolowo University - MBA, Business Administration
University Of Lagos - Bachelor of Science, Political Science