TONIA ERONMWON NYAMALI
BENIN,Edo
Summary
A systems professional with analytical problem-solving abilities and thorough approach. Accomplished in conducting complete assessments and developing technically-feasible solutions for current and expected demands. Partners well with both technical and non-technical personnel to accomplish objectives. Data-driven system analyst attentive to system needs and knowledgeable about best practices. Focused on continuous improvement and optimization in face of changing demands on efficiency, functionality and performance. Iterates professionally and delivers on-specification systems. Seasoned System Analyst with experience coordinating and delivering technical projects in fast-changing environments. Assesses system operation to identify and implement functionality and performance improvements. Collaborates confidently with cross-functional teams to achieve project deliverables.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
CHIEF SYSTEMS ANALYST
UNIVERSITY OF BENIN
BENIN CITY, EDO STATE
11.2010 - Current
- Maintained user accounts to upkeep productivity and performance standards.
- Modified current systems to enhance workflows and meet new needs.
- Informed stakeholders of project progress, simplifying complex technical information for clarity.
- Developed functional specifications for implementing integration-related solutions.
- Consulted with users and management to formulate guiding principles.
- Certified service contracts for compliant, functional systems infrastructures.
- Monitored system performance using recognized and agreed criteria.
CUSTOMER SERVICE SUPERVISOR
FEDEX / REDSTAR EXPRESS
BENIN, EDO STATE
05.2006 - 11.2010
- Took ownership of escalated customer issues and followed through to resolution.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Created and submitted progress reports to upper management.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Enforced clerical team compliance with industry best practices and internal policies.
- Sought customer feedback and applied data to inform service-level improvements.
- Offered recommendations to about 10 customers daily based on specific situations, priorities and obstacles.
- Delivered feedback constructively to enhance staff performance.
COMPUTER SCIENCE CLASS TEACHER
UNIVERSITY PREPARATORY SECONDARY SCHOOL
BENIN, EDO STATE
02.2003 - 07.2006
- Managed computer hardware and software updates, troubleshooting technical issues to maintain functionality.
- Established clear learning outcomes and targets for different abilities.
- Prepared lesson content and delivery in line with curriculum guidelines.
- Planned lessons and generated materials to promote ICT development.
- Used varied resources and technologies to maximize student engagement and understanding.
- Updated parents on student progress by completing reports and conducting meetings in line with school policy.
- Engaged 3 classes of 25 students each with lesson materials by building positive rapport.
SYSTEMS ADMINISTRATOR
BOF COMMUNICATIONS LIMITED
PORT HARCOURT CITY, RIVERS STATE
01.2002 - 12.2002
- Researched new networking management techniques and technologies and recommended optimal updates.
- Configured, tested and maintained network equipment.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Teaching students on how to surf the internet for research purposes and how to use micro soft packages.
Education
Bachelor of Science - COMPUTER SCIENCE
UNIVERSITY OF BENIN
BENIN CITY/ NIGERIA 10.1998 - 09.2000
DIPLOMA IN DATA PROCESSING - DATA PROCESSING
UNIVERSITY OF BENIN
BENIN CITY/ NIGERIA 10.1994 - 09.1996
GCSEs - SCIENCES
WEST AFRICA EXAMINATION COUNCIL
BENIN CITY/ NIGERIA 11.1993 - 12.1993
GCSEs - SCIENCES
EGOR SECONDARY SCHOOL EDOR
BENIN CITY/ NIGERIA 05.1993 - 06.1993
Skills
- Data collection and analysis
- Data-driven decision making
- Capacity and scalability planning
- Business analysis
- Best practices and standards
- Analytically minded
- Systems analysis
- Communication skills
- Marketing
- Problem-solving
- Leadership
Languages
English
Fluent
EDO LANGUAGE
Native
Affiliations
- COOKING AND BAKING, TRAVELLING AND MAKING NEW FRIENDS, LISTENING TO MUSIC, READING NOVELS.
- DISCOVERING NEW HOBBIES.
References
References available upon request.
Timeline
CHIEF SYSTEMS ANALYST
UNIVERSITY OF BENIN
11.2010 - Current
CUSTOMER SERVICE SUPERVISOR
FEDEX / REDSTAR EXPRESS
05.2006 - 11.2010
COMPUTER SCIENCE CLASS TEACHER
UNIVERSITY PREPARATORY SECONDARY SCHOOL
02.2003 - 07.2006
SYSTEMS ADMINISTRATOR
BOF COMMUNICATIONS LIMITED
01.2002 - 12.2002
Bachelor of Science - COMPUTER SCIENCE
UNIVERSITY OF BENIN
10.1998 - 09.2000
DIPLOMA IN DATA PROCESSING - DATA PROCESSING
UNIVERSITY OF BENIN
10.1994 - 09.1996
GCSEs - SCIENCES
WEST AFRICA EXAMINATION COUNCIL
11.1993 - 12.1993
GCSEs - SCIENCES
EGOR SECONDARY SCHOOL EDOR
05.1993 - 06.1993
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