Tonia Agbovu
Ikorodu, Adamo,Lagos
Summary
Working in an organization where innovation and excellence is the way of life, where my full potential will be explored and where I will get scope for development. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Trainee Engineer/Customer Service Representative
Laplace Technologies Limited
07.2013 - 07.2016
- Collaborated with senior engineers on projects and offered insight.
- Data collection and simulation.
- Prepared bid proposals for presentation to potential clients under supervision of senior engineer.
- Prepared standard reports and documentation to communicate results to senior management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
Customer Care Representative/Assistant Relationship Officer
Unity Bank Plc.
05.2011 - 02.2012
- Created and maintained detailed database to develop promotional sales.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Assisted call-in customers with questions and orders.
- Educated customers about billing, payment processing and support policies and procedures.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Marketing Executive/Customer Care Representative
Rockview Limited
02.2004 - 04.2005
- Generated daily, weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Worked well in a team setting, providing support and guidance.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Computer Science
Ambrose Ali University
Ekpoma, Edo State, Nigeria 04.2001 -
High School Diploma -
Adeolu Secondary School
Lagos, Nigeria 04.2001 -
Skills
Data Research
Data Compilation
Problem-solving skills
Call Documentation
Administrative and Office Support
Money handling abilities
Problem-Solving
Paperwork Processing
Teamwork and Collaboration
Calm and Professional Under Pressure
Customer Account Management
Multitasking Abilities
Timeline
Trainee Engineer/Customer Service Representative
Laplace Technologies Limited
07.2013 - 07.2016
Customer Care Representative/Assistant Relationship Officer
Unity Bank Plc.
05.2011 - 02.2012
Marketing Executive/Customer Care Representative
Rockview Limited
02.2004 - 04.2005
Bachelor of Science - Computer Science
Ambrose Ali University
04.2001 -
High School Diploma -
Adeolu Secondary School
04.2001 -