Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Volunteering
Work Availability
Quote
Timeline
Volunteer
Tomiwo Akinbowale

Tomiwo Akinbowale

Network Support Engineer (Datacom)
Lagos

Summary

Tech-savvy Network Support Engineer with five (5) years of comprehensive experience designing, implementing and maintaining growing network infrastructure. An analytical and logical professional with quick learning skills which enables me to implement new concepts to complement understanding of networking protocols and OSI or TCP models. I've been commended for providing top-notch, hands-on technical support for IPRAN and fiber backbone (both DATACOM) and passive network structures.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Network Support Engineer

Huawei Technologies (RGS Worldwide)
Victoria Island, Lagos
07.2018 - Current
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Developed restoration procedures for emergency conditions such as fiber damages, passive on-site failures and other disasters.
  • Trained junior-level engineers, directing work orders while monitoring performance metrics and costumer feedback.
  • Remotely analyzed and diagnosed complex network faults for Huawei NE40E, CX600, and ATN910/980 routers
  • Diagnosed and executed resolution for network and server issues with HQ engineers during server down times.
  • Designed and implemented templates for effective tracking of critical fault alarms on the cloud network infrastructures NCE/U2000.

Data Entry Operator (Team Lead)

Mydes Lynk Partners
Lagos
02.2022 - 04.2022
  • Conducted research, gathered information from multiple sources and presented results.
  • Responsible for daily record keeping, data entry, uploading processed data to a central storage.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Demonstrated respect, friendliness and willingness to help team members wherever needed.

RAN FO Engineer (PHC Team Lead)

Huawei Technologies Limited
Lagos
11.2017 - 07.2018
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used Microsoft Excel and other software tools to create and analyze reports documents and other communications.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Motivated team members to ensure compliance with company goals and achieve SLAs .
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Handled 50+ calls per day to escalate faults to field engineers and customer inquiries and concerns according to escalation matrix.
  • Resolved problems, improved operations and provided exceptional service.

Data Analyst: Active MS

UpperCrest Limited
Ogudu, Lagos
07.2017 - 08.2017
  • VSWR measured and tested of wave guides used for GSM Antenna .
  • Provided Fault management and system administration, and support for existing GSM infrastructure network.
  • Handled and rectified various network alarm faults of BSC or BTS. .
  • Utilized data visualization tools on Microsoft Excel to effectively communicate business insights.
  • Upheld security and confidentiality of documents and data within area of responsibility.

Project Expeditor & Field Inspection Engineer

UpperCrest Limited
Ogudu, Lagos
05.2017 - 06.2017
  • Coordinated various planned maintenance of passive elements (DG, Rectifier, ACs e.t.c.)
  • Investigated managed-NN region for site audit and situational reports.
  • Prepared detailed reports or presentations using Microsoft PowerPoint and Microsoft Word based on torquing operations.
  • Used coordination and planning skills to achieve results for torquing operations according to schedule.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Surveillance Engineer - Passive MS (Airtel-HW-ISM)

UpperCrest Limited
Ogudu, Lagos
01.2017 - 05.2017
  • Worked with business partners to balance requirements, security and risk reduction.
  • Escalated faults on U2000, AcrossFM and other tools to adequate channel for swift restoration to meet agreed SLAs.
  • Performed network troubleshooting to isolate and diagnose common problems.
  • Designed, installed and configured email encryption gateways with data loss prevention.

IT Technical Support Specialist

IPComms Networks/Marolls Engineering
Lekki Phase I, Lagos
03.2015 - 11.2016
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured ACE ITRON MD meters to be used in metering schemes.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Supervised the implementation of the network systems, and configuration of Cisco switches and routers for voice and video surveillance at Olusegun Obasanjo Presidential Library, Ogun State.

Education

Bachelor of Science - Mathematics

Federal University of Agriculture
Abeokuta, Ogun, Nigeria
03.2010 - 01.2014

Skills

    Root Cause Analysis

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Accomplishments

  • Won the Microsoft/Andela Hackathon challenge in 2017 with a team of fellow attendees building a smart alarm clock app
  • Resolved product issue through consumer testing.
  • Promoted twice with UpperCrest due to excellent delivery on roles.
  • Used Microsoft Excel to develop macro for report analysis.
  • Trained team of 8 new staff members.
  • Achieved effective monitoring by introducing new detailed NCE templates escalation of faults on the live network.
  • Received monthly appraisal 85% of my time as RAN FO Engineer.
  • I submitted guidelines for quick segment performance checks to improve network stability and work culture.

Software

OWS

HMTL5

CSS3

Microsoft Office Apps

JavaScript

React

Certification

Inclusive Leadership: The Power of Workplace Diversity

Interests

Mathematics Research

Volunteering

Sports

Web Development

Volunteering

I volunteered to train new recruits in the department who have gone on to become well-versed within weeks.


I also volunteered as a U-Reporter for U-Report Nigeria partnered with UNICEF for community participation via gathering opinions and information from young people on topics they care about – ranging from employment to discrimination and child marriage.


I volunteered to be Head of Class for my mates in the university from my second year to the end of my program. I spoke for my mates when necessary and I negotiated quality lecture times, organized submission of assignments and represented the students' best interest at all times.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell

Timeline

Data Entry Operator (Team Lead)

Mydes Lynk Partners
02.2022 - 04.2022

Inclusive Leadership: The Power of Workplace Diversity

05-2021

Network Support Engineer

Huawei Technologies (RGS Worldwide)
07.2018 - Current

RAN FO Engineer (PHC Team Lead)

Huawei Technologies Limited
11.2017 - 07.2018

Data Analyst: Active MS

UpperCrest Limited
07.2017 - 08.2017

Project Expeditor & Field Inspection Engineer

UpperCrest Limited
05.2017 - 06.2017

Surveillance Engineer - Passive MS (Airtel-HW-ISM)

UpperCrest Limited
01.2017 - 05.2017

IT Technical Support Specialist

IPComms Networks/Marolls Engineering
03.2015 - 11.2016

Bachelor of Science - Mathematics

Federal University of Agriculture
03.2010 - 01.2014
Tomiwo AkinbowaleNetwork Support Engineer (Datacom)