Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TOMISIN IDOWU

TOMISIN IDOWU

E-BUSINESS PROFESSIONAL
Surulere

Summary

Determined e-business professional with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel, and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

E-Business Consultant

Zenith Bank
02.2024 - Current
  • Facilitated customer onboarding and provided comprehensive education on digital banking channels, including Mobile App, USSD, e-Naira, and WhatsApp Banking (Ziva).
  • Advised and coordinated training sessions for merchants on payment collection solutions such as NIBSS EBillsPAY, e-Naira, and Point of Sale (POS) systems.
  • Conducted data collection and performance analysis, tracking customer adoption of e-channels and monitoring the value and volume of POS transactions.
  • Key Achievements:
  • Successfully onboarded 100+ customers across various digital banking platforms.
  • Introduced Python for data analysis, enhancing reporting efficiency and decision-making.
  • Designed a strategic framework to accelerate e-channel adoption and optimize customer engagement.
  • Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
  • Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
  • Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
  • Identified growth opportunities for clients by conducting thorough financial and risk assessments.

Banking Operations

Zenith Bank
06.2022 - 01.2024
  • Accurately processed cash deposits and withdrawals, ensuring seamless transactions.
  • Leveraged CRM tools to enhance customer interactions and maintain accurate records.
  • Updated and managed customer information with precision and confidentiality.
  • Provided expert guidance on banking products and services to meet customer needs.
  • Operated and monitored Automated Teller Machines (ATMs) to ensure optimal functionality.

Customer Service Representative

Gokada Logistics
08.2021 - 05.2022
  • Responded to customer inquiries with clarity and professionalism, providing accurate information and support.
  • Proactively conducted cold calls to engage potential merchants and customers, fostering new business opportunities.
  • Resolved merchant concerns efficiently, ensuring seamless issue escalation to the appropriate departments.
  • Maintained detailed records of merchant interactions, managed account processes, and organized documentation with precision.

Record Keeping and Sales Intern

Noble Enterprises
12.2019 - 08.2021
  • Collected, analyzed, and recorded sales data to support business insights.
  • Created and maintained detailed Excel spreadsheets for data organization and reporting.
  • Managed and updated critical business information with accuracy and efficiency.
  • Assisted with technical writing and editing to enhance clarity and impact.
  • Identified operational challenges and proposed effective solutions.
  • Provided key insights into organizational trends through data analysis.
  • Conducted in-depth research to address specific complaints and improve processes.

Education

B.Sc. (Ed) (Hons) - Economics

Adekunle Ajasin University
Akungba Akoko, Ondo State
08-2018

Senior Secondary Certificate Examination (SSCE) -

The Gospel Faith Mission International Comprehensive High School
OYO STATE
06-2012

Skills

Communication & Knowledge transfer Skill

Certification

National Youth Service Corps (NYSC) - 2019

Timeline

E-Business Consultant

Zenith Bank
02.2024 - Current

Banking Operations

Zenith Bank
06.2022 - 01.2024

Customer Service Representative

Gokada Logistics
08.2021 - 05.2022

Record Keeping and Sales Intern

Noble Enterprises
12.2019 - 08.2021

B.Sc. (Ed) (Hons) - Economics

Adekunle Ajasin University

Senior Secondary Certificate Examination (SSCE) -

The Gospel Faith Mission International Comprehensive High School

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