Determined e-business professional with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel, and operational facets. Expertly balanced targets with resources and optimized long-term success.
Hi, I’m
TOMISIN IDOWU
E-BUSINESS PROFESSIONAL
Surulere
Summary
Overview
6
years of professional experience
2
Certifications
Work History
Zenith Bank
E-Business Consultant
02.2024 - Current
Job overview
- Facilitated customer onboarding and provided comprehensive education on digital banking channels, including Mobile App, USSD, e-Naira, and WhatsApp Banking (Ziva).
- Advised and coordinated training sessions for merchants on payment collection solutions such as NIBSS EBillsPAY, e-Naira, and Point of Sale (POS) systems.
- Conducted data collection and performance analysis, tracking customer adoption of e-channels and monitoring the value and volume of POS transactions.
- Key Achievements:
- Successfully onboarded 100+ customers across various digital banking platforms.
- Introduced Python for data analysis, enhancing reporting efficiency and decision-making.
- Designed a strategic framework to accelerate e-channel adoption and optimize customer engagement.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
Zenith Bank
Banking Operations
06.2022 - 01.2024
Job overview
- Accurately processed cash deposits and withdrawals, ensuring seamless transactions.
- Leveraged CRM tools to enhance customer interactions and maintain accurate records.
- Updated and managed customer information with precision and confidentiality.
- Provided expert guidance on banking products and services to meet customer needs.
- Operated and monitored Automated Teller Machines (ATMs) to ensure optimal functionality.
Gokada Logistics
Customer Service Representative
08.2021 - 05.2022
Job overview
- Responded to customer inquiries with clarity and professionalism, providing accurate information and support.
- Proactively conducted cold calls to engage potential merchants and customers, fostering new business opportunities.
- Resolved merchant concerns efficiently, ensuring seamless issue escalation to the appropriate departments.
- Maintained detailed records of merchant interactions, managed account processes, and organized documentation with precision.
Noble Enterprises
Record Keeping and Sales Intern
12.2019 - 08.2021
Job overview
- Collected, analyzed, and recorded sales data to support business insights.
- Created and maintained detailed Excel spreadsheets for data organization and reporting.
- Managed and updated critical business information with accuracy and efficiency.
- Assisted with technical writing and editing to enhance clarity and impact.
- Identified operational challenges and proposed effective solutions.
- Provided key insights into organizational trends through data analysis.
- Conducted in-depth research to address specific complaints and improve processes.
Education
Adekunle Ajasin UniversityAkungba Akoko, Ondo State
B.Sc. (Ed) (Hons) from Economics
08-2018
University Overview
The Gospel Faith Mission International Comprehensive High SchoolOYO STATE
Senior Secondary Certificate Examination (SSCE)
06-2012
University Overview
Subjects: Distinction in Mathematics and Commerce; Credit in English, Economics, Government, and Yoruba Language
Skills
Communication & Knowledge transfer Skill
Certification
National Youth Service Corps (NYSC) - 2019
Timeline
E-Business Consultant
Zenith Bank
02.2024 - Current
Banking Operations
Zenith Bank
06.2022 - 01.2024
Customer Service Representative
Gokada Logistics
08.2021 - 05.2022
Record Keeping and Sales Intern
Noble Enterprises
12.2019 - 08.2021
Adekunle Ajasin University
B.Sc. (Ed) (Hons) from Economics
The Gospel Faith Mission International Comprehensive High School
Senior Secondary Certificate Examination (SSCE)
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