TOMI TALABI
Communications Specialist
Anthony Village
Summary
Diligently focused on customer satisfaction and surpassing productivity targets. Deeply knowledgeable about company offerings, effectively listening to customers and promptly addressing their needs. Problem-solving quickly and delivering exceptional service in every interaction ensures customer retention and contributes to organizational success.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Marketing and Sales Officer
Lagos State Development & Property Corporation
11.2023 - Current
- Serve as the primary point of contact for customer inquiries, providing timely assistance via phone, email, and chat, focusing on delivering a positive experience and maintaining a high customer satisfaction rate.
- Maintain in-depth product knowledge of the corporation’s offerings, acting as a customer go-to resource and supporting them in understanding policies and processes in acquiring properties of choice.
- Cultivate strong relationships, establishing trust and loyalty among clients.
- Collaborate with the corporate communications team to develop promotional materials to boost product visibility.
Personal Assistant to Executive Secretary
Lateef Jakande Leadership Academy
05.2023 - 09.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in preparing of presentations and reports, contributing to well-informed decision-making.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Public Relations Officer
Lagos State Development & Property Corporation
04.2018 - 04.2023
- Handled public inquiries and media relations, resulting in Handled public inquiries and media relations, resulting in a positive increase in customer engagement scores.
- Enhanced the customer experience through proactive issue management, increasing customer satisfaction.
- Organized and supported 10+ corporate events and client interactions annually, receiving positive feedback from stakeholders.
- Provided internal communication support, facilitating information flow among employees and departments.
- Executed social media plans to create a cohesive online presence.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Organized successful press events, ensuring maximum exposure for product launches and announcements.
- Developed strong relationships with key influencers and stakeholders within the industry.
- Produced and distributed internal and external communications.
- Assisted in building a strong social media presence, creating content that resonates with target audiences.
Customer Care Representative
Globacom Nigeria Limited
06.2017 - 01.2018
- Managed and resolved 150+ customer inquiries weekly through phone support, maintaining a 97% customer satisfaction rate.
- Identifying and solving customer issues related to products and services.
- Collaborated with team leads to improve escalation procedures, reducing escalation times by 30%.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Logged call information and solutions provided into an internal database.
Education
Masters - Public And International Affairs
University of Lagos, Akoka.
Lagos, Nigeria 04.2001 -
Bachelor of Arts - Mass Communication
Babcock University, Ilishan-Remo
Ogun State 04.2001 -
Senior School Certificate Examination -
Reagan Memorial Baptist Girls’ Secondary School
Yaba, Lagos, Nigeria 04.2001 -
Skills
Customer Support
Social selling
Interpersonal and written communication
Multitasking Abilities
Rapport and relationship building
Product Knowledge
Customer Acquisition
Customer Relationship Management
Customer needs assessments
Certification
Effective Business Communication/Interpersonal Skills and Delivering Exceptional Customer Service Consistently.
Timeline
Nigerian Institute of Public Relations
10-2024
Marketing and Sales Officer
Lagos State Development & Property Corporation
11.2023 - Current
Personal Assistant to Executive Secretary
Lateef Jakande Leadership Academy
05.2023 - 09.2023
Effective Business Communication/Interpersonal Skills and Delivering Exceptional Customer Service Consistently.
09-2022
Public Relations Officer
Lagos State Development & Property Corporation
04.2018 - 04.2023
Customer Care Representative
Globacom Nigeria Limited
06.2017 - 01.2018
Masters - Public And International Affairs
University of Lagos, Akoka.
04.2001 -
Bachelor of Arts - Mass Communication
Babcock University, Ilishan-Remo
04.2001 -
Senior School Certificate Examination -
Reagan Memorial Baptist Girls’ Secondary School
04.2001 -