Toluwanimi Iyaniwura
Ibadan,Oyo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Remote customer support agent
Sopop Creative Agency
01.2023 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Conducted remote product demonstrations to guide customers and troubleshoot challenges.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained compliant documentation on Microsoft SharePoint for reliable company records.
- Used CRM systems for seamless communication and information retrieval during interactions.
Events coordinator
Bella's Self love Project
Ibadan, Oyo State
05.2023 - 05.2023
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Prepared, monitored and maintained event budgets.
- Advised clients of cost, menu or event space changes, verifying satisfaction before proceeding to contracts.
- Confirmed external caterers and suppliers met in-house safety and legal requirements.
Administrator
G'Global Mom Nig Ltd
Ibadan, Oyo State
05.2022 - 12.2022
- Oversaw database to maintain updated records and accuracy.
- Managed office supply inventory, performed stocktaking duties, and ordered additional supplies to meet staff needs.
- Effectively managed incoming and outgoing mail to maximize office efficiency.
- I liaised with customers to resolve inquiries, appointment requests, and billing questions.
Event coordinator
One Ball One Goal project
11.2022 - 11.2022
- Consulted with clients to gather information and discuss event vision.
- Reworked complex schedules and calendar plans to meet unexpected changes or demands.
- Gathered post-event client feedback and evaluated results to inform future planning.
- Reviewed budget and cost estimates to monitor expenditures and increase revenue.
- Solely Coordinated the event in Nigeria and also worked with vendors in Ghana and Sierra Leone
Data entry/Office Assistant
Nissi- Lexis Chamber
Ibadan, Oyo State
01.2021 - 03.2022
- Received and responded to 50+ phone and personal inquiries daily.
- Maintained client confidentiality by handling all sensitive information in compliance with GDPR.
- I Used Brevo to prepare monthly direct mailings that helped boost conversions by 20%.
- Transferred large quantities of customer demographic data from Excel to Salesforce with zero error
Sales Associate
Adera Customers
Ile-Ife, Osun State
02.2019 - 01.2020
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
- Increased customer satisfaction KPI by 15% in 3 months.
- Generated sales reports to guide management decisions and strategies.
Education
Bachelor of Science - Accounting
Obafemi Awolowo University
Ile-Ife, Osun State 04.2014 - 01.2023
Diploma of Higher Education - Data Analysis
AltSchoolAfrica
Lagos, Nigeria 09.2023 - 09.2024
Skills
- Quality Assurance reporting
- ZenDesk
- Agile methodologies
- CRM
- High-value project management
- Written and oral communication skills
- Report analysis
- Microsoft Software
- Data management
- Bookkeeping
- Business administration
Languages
English
Fluent
Timeline
Diploma of Higher Education - Data Analysis
AltSchoolAfrica
09.2023 - 09.2024
Events coordinator
Bella's Self love Project
05.2023 - 05.2023
Remote customer support agent
Sopop Creative Agency
01.2023 - Current
Event coordinator
One Ball One Goal project
11.2022 - 11.2022
Administrator
G'Global Mom Nig Ltd
05.2022 - 12.2022
Data entry/Office Assistant
Nissi- Lexis Chamber
01.2021 - 03.2022
Sales Associate
Adera Customers
02.2019 - 01.2020
Bachelor of Science - Accounting
Obafemi Awolowo University
04.2014 - 01.2023
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