TOLUSE DOVE FRANCIS
Supply Chain Operations
Lagos,LA
Summary
Multidimensional global experience in operations, coaching, consulting, supply chain management, and advisor to early-stage startups. Over 8 years of experience at management level across industries.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Head Operations
Matta
07.2022 - 03.2025
- Played a pivotal role in developing and implementing Flux, an advanced Transport Management System (TMS), which led to a 30% increase in fleet visibility and a 25% boost in operational efficiency.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Streamlined supply chain operations, resulting in a 15% reduction in logistics costs and a 20% improvement in goods movement efficiency.
- Leveraged data-driven insights to optimize route efficiency, contributing to a 20% increase in delivery speed and enabling scalable, technology-driven logistics operations.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships and optimized operational processes, enhancing turnaround time and ensuring 100% regulatory compliance, with a focus on chemical, raw materials, ingredients and commodity transportation.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Fostered culture of continuous improvement, encouraging innovation and employee engagement through targeted training programs.
Regional Head of Logistics
SimpleMarket Inc. (BetaStore.co)
10.2021 - 03.2022
- Increased revenue by identifying new business opportunities and closing high-value deals.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Expanded market presence with targeted marketing campaigns and strong customer relationship building.
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Led cross-functional teams to achieve regional goals and improve overall business performance.
- Leveraged technology for improved operational efficiency, streamlining processes across multiple departments.
Head of E-commerce Operations
GIG Logistics
02.2018 - 02.2020
- Collaborated cross-functionally with senior management across finance, wholesale, retail, and logistics to re-engineer business processes and develop strategic solutions
- Led the launch and partner recruitment for the GIGGo App, overseeing app design with the development team and onboarding partners
- Provided strategic direction, technical support, and risk management to drive operational efficiency and business growth
- Managed vendor relationships and integrated multiple third-party eCommerce technologies, including site search, email marketing, and testing platforms
- Presented data-driven analysis to guide executive decision-making and align management with strategic objectives
- Directed business development, sales, marketing, and operations teams, securing over 2,500 partnerships and managing P&L within two years, while driving new sales programs and expanding existing client relationships
Hub Manager
Jumia Nigeria
02.2014 - 02.2018
- As the Operations Hub Manager, I led a cross-functional team of 150 people in Jumia's largest Nigerian market
- Managed P&L, growth strategy, operations, seller management, and customer experience across Jumia Nigeria's top five largest hubs
- Implemented technology systems such as driver/rider tracking, which improved delivery efficiency by 30% by reducing the time spent locating drivers/riders during deliveries
- The vehicle tracking GPS minimized bike theft by over 20%
- Managed the operational framework of our app to mark deliveries as completed before returning to the hub, boosting staff productivity by 50% and reducing reconciliation time
Education
Executive MBA - Business Administration, Management and Operations
Quantic School of Business and Technology
09.2020 - 12.2021
Bachelor of Science (B.Sc.) - Biochemistry
Bowen University
01.2008 - 01.2012
No Degree -
Chartered Institute of Supply Chain Management
Lagos 04.2001 -
Skills
Operational Strategy Development
Supply Chain Optimization
Teamwork and collaboration
Customer service
Microsoft Office Proficiency
Analytical Problem-Solving
Operational Leadership
Strong Communication Skills
Effective Organization
Poised in High-Stress Situations
Team Leadership
Approachable Personality
Affiliations
- Rotary International(D9112)
- African Center for Supply Chain (ACSC)
- Chartered Institute for Supply Chain Management(CISCM)
- World Federation for Mental Health(WFMH)
- Young African Leaders Initiative(YALI)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Operations
Matta
07.2022 - 03.2025
Regional Head of Logistics
SimpleMarket Inc. (BetaStore.co)
10.2021 - 03.2022
Executive MBA - Business Administration, Management and Operations
Quantic School of Business and Technology
09.2020 - 12.2021
Head of E-commerce Operations
GIG Logistics
02.2018 - 02.2020
Hub Manager
Jumia Nigeria
02.2014 - 02.2018
Bachelor of Science (B.Sc.) - Biochemistry
Bowen University
01.2008 - 01.2012
No Degree -
Chartered Institute of Supply Chain Management
04.2001 -