TOLULOPE JOY IBRAHIM
Lagos
Summary
Professional with exceptional organizational and motivational skills, currently thriving in a customer service/support capacity in the banking sector. Possesses a solid background in financial concepts and holds an accounting degree with honors. Demonstrated ability to provide consumers with outstanding service, efficiently handle questions, and sustain positive relationships. Eager to go into a demanding accounting career by utilizing professional qualifications and accounting skills. Accurate and meticulous, I am looking for new challenges and responsibilities in a fast-paced accounting setting where I can use this abilities, learn new things, and help the company succeed financially.
Overview
8
8
years of professional experience
Work History
Regulatory, Loan and Accounts Officer
First City Monument Bank (FCMB)
09.2021 - Current
- Conduct reconciliations of retail customers' loans to resolve excess charges and address disbursement complaints escalated by CBN and other regulatory bodies
- Ensure meticulous accuracy and strict compliance with relevant regulations
- Demonstrate proficiency in utilizing in-house core banking applications such as Finacle and Kastle to efficiently process transactions and generate detailed reports
- Collaborate with various departments, including Credit and Compliance, to effectively resolve complex loan and account issues
- Assist in conducting thorough investigations and implementing appropriate corrective measures
- Act as a dedicated liaison between customers and the bank, ensuring exceptional service delivery and promptly responding to inquiries and concerns, maintaining high levels of customer satisfaction.
Anglophone Affiliates Voice Consultant
Ecobank Transnational Incorporated
03.2021 - 09.2021
- Resolved customers' complaints, inquiries, and requests promptly and professionally
- Provided accurate and helpful information to ensure customer satisfaction and loyalty
- Interfaced with English-speaking customers within the organization, ensuring effective communication and addressing their needs effectively
- Utilized Customer Relationship Management (CRM) tools, including Siebel CRM and Dynamics 365, to track customer interactions, manage accounts, and enhance customer experience
- Developed a solid understanding of Core Banking Applications like Flexcube 12, Business Objects/Intelligence, Postcard, Horizon, and Extra switch, contributing to efficient operations and timely issue resolution.
Office Assistant
Covenant University Admission Office
02.2016 - 04.2016
- Maintained and organized the department's filing system efficiently, ensuring easy retrieval of documents and improved workflow
- Handled incoming calls, greeted guests, and provided assistance as needed, projecting a professional and friendly image of the office
- Prepared and typed necessary documents and correspondence accurately, paying attention to detail and maintaining confidentiality
- Supported administrative functions by printing supplementary notes, preparing reports, and running errands, contributing to overall office productivity.
Accounting Intern
Tunsam Technical Nigeria, Lagos
06.2017 - 08.2017
- Maintained a professional and friendly demeanor while interacting with clients, providing excellent customer service
- Reconciled monthly bank statements with the business cash book to ensure accuracy and identify discrepancies
- Managed petty cash recordings and disbursements according to company policies, maintaining proper documentation
- Assisted with bank errands and related cash transactions, ensuring timely and accurate processing.
Campaign Volunteer
Poverty Alleviation in Northern Nigeria (Raise A Voice Nigeria)
01.2017
- Actively participated in the poverty alleviation campaign, raising awareness and promoting social initiatives
- Collaborated with team members to organize events, manage logistics, and engage with stakeholders
- Contributed to fundraising efforts, coordinating donation drives and effectively communicating the campaign's goals and impact.
Education
Bachelor of Science - Accounting
Covenant University
Ota, Ogun State01.2019
National Diploma Accountancy (Upper Credit) -
Yaba College of Technology
Lagos, LA01.2015
Skills
- Excellent communication skills
- Loan and Account Monitoring
- Complaint Resolution
- Microsoft Office
- Financial Software
- Multi-tasking skill
- Internal Auditing
- Funds Reconciliation
- Internal Controls Implementation
- Customer Relations
Affiliations
- Institute of Chartered Accountants of Nigeria (ICAN), Professional-level student member, 2019
- Association of Accounting Technicians (AAT), Accredited member, 2019
Languages
English
Proficient
C2
French
Elementary
A2
References
Available upon request
Timeline
Regulatory, Loan and Accounts Officer
First City Monument Bank (FCMB)
09.2021 - Current
Anglophone Affiliates Voice Consultant
Ecobank Transnational Incorporated
03.2021 - 09.2021
Accounting Intern
Tunsam Technical Nigeria, Lagos
06.2017 - 08.2017
Campaign Volunteer
Poverty Alleviation in Northern Nigeria (Raise A Voice Nigeria)
01.2017
Office Assistant
Covenant University Admission Office
02.2016 - 04.2016
Bachelor of Science - Accounting
Covenant University
National Diploma Accountancy (Upper Credit) -
Yaba College of Technology
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