Expository documentaries on Economics, Finance, and Nature Chess and Logical Puzzles Art and Music
Tolulope Victoria Adeyanju
Financial Analyst
Lagos,,LA
Summary
Experienced finance professional with a strong background in customer relationship management and data analysis within the financial sector. Proficient in utilizing Microsoft Excel, Power BI, and Macros for investigative analysis and process automation. Demonstrated success in driving customer engagement, optimizing financial workflows, and supporting compliance initiatives. Seeking opportunities in finance, accounting, or compliance to leverage analytical and problem-solving skills to deliver valuable contributions.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Contact Center Consultant, Query Management Team
Stanbic IBTC Bank
10.2023 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Referred complaints to appropriate teams and followed up to ensure 100% resolution compliance.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
Contact Center Consultant -Inbound Team
Stanbic IBTC Bank
11.2022 - 10.2023
- Conducted proactive engagement with over 500+ customers via telephone, increasing retention and satisfaction.
- Achieved a 15% increase in conversion rates through targeted follow-ups and relationship-building strategies.
- Identified cross-sell opportunities, contributing to a 10% growth in revenue from existing customers.
- Led customer surveys to assess satisfaction levels, providing insights that improved service efficiency.
- Referred complaints to appropriate teams and followed up to ensure 100% resolution compliance.
- Maintained detailed logs of customer issues to enhance service delivery and optimize workflow improvements.
- Keep log of all key issues raised by customers for proper analysis and escalation.
Laboratory Analyst
GeoEnviro Nigeria Limited
Lagos
08.2021 - 09.2022
- Conducted sample collection, preparation, and testing, ensuring 99% accuracy in laboratory results.
- Implemented quality control procedures that reduced data errors by 20%.
- Developed improved Standard Operating Procedures (SOPs) for laboratory workflows, increasing efficiency.
- Participated in regular audits to maintain compliance with regulatory standards and ensure laboratory safety protocols were upheld.
- Utilized advanced analytical techniques such as HPLC, GC-MS, and ICP-MS to provide accurate data for client reports.
Administrative Secretary
NYSC Secretariat
03.2020 - 02.2021
- Managed front-office operations, payroll processing, and budget planning for over 100 staff members.
- Implemented an electronic filing system that improved document retrieval speed by 40%.
- Ensured seamless communication between departments by handling correspondence and scheduling.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.
Research Lab Assistant
OAUTHC Chemical Pathology Department
04.2017 - 09.2017
- Performed routine and specialized testing, ensuring accuracy and compliance with medical standards.
- Managed patient data entry, improving record accuracy by 30%.
- Assisted in troubleshooting lab instruments, reducing downtime by 25%.
- Provided assistance during presentations at conferences, highlighting key aspects of the lab''s research efforts to interested parties from various fields.
- Supported researchers in achieving project goals through meticulous data collection and analysis.
Education
Bachelor of Science - Biochemistry
Obafemi Awolowo University
Ile-Ife, Osun State, Nigeria 02.2014 - 07.2019
Skills
- Critical Reasoning Skills
- Strategic Problem Analysis
- Effective Resource Management
- Excel Macros Development
- Power BI
- Strong Verbal Communication
- Effective Team Collaboration
- Strong Organizational Skills
- Adaptable Mindset
- Client Retention Strategies
- Expertise in MS Office Suite
Professional Development and Certifications
- Financial Modeling & Valuation Analyst (FMVA) – In Progress
- Working in a Customer Contact Center, 2025
- The Fundamentals of Digital Marketing – 2022
- Solving Problems with Critical Thinking – 2021
- Quality Management Systems – 2020
Accomplishments
- Awarded a 'Beyond excellence mark' for exceptional services to customers.
Interests
Timeline
Contact Center Consultant, Query Management Team
Stanbic IBTC Bank
10.2023 - Current
Contact Center Consultant -Inbound Team
Stanbic IBTC Bank
11.2022 - 10.2023
Laboratory Analyst
GeoEnviro Nigeria Limited
08.2021 - 09.2022
Administrative Secretary
NYSC Secretariat
03.2020 - 02.2021
Research Lab Assistant
OAUTHC Chemical Pathology Department
04.2017 - 09.2017
Bachelor of Science - Biochemistry
Obafemi Awolowo University
02.2014 - 07.2019
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