TOLULOPE MODUPE OLATUBORA
31, Toyin Adebiyi Crescent, Isolo
Summary
Results-oriented Compliance Officer with over 10 years of experience at the Nigeria Social Insurance Trust Fund (NSITF), specializing in employer registration, regulatory compliance, contribution monitoring, payment records management, and stakeholder engagement under the Employees’ Compensation Scheme (ECS). Holds a Master of Business Administration (MBA) in Management Information Systems, combining expertise in compliance administration with information systems, data management, and process improvement. Demonstrates excellent analytical, communication, and organizational skills with a proven ability to maintain accurate records, improve compliance levels, and support organizational objectives.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Manager
Nigeria Social Insurance Trust Fund (NSITF)
Ikeja, Lagos
01.2021 - Current
- Complaint Intake & Acknowledgment: Receive, log, and promptly acknowledge customer grievances within mandated timeframes.
- Impartial Investigation: Gather facts, review policy documents, and consult with the claims or underwriting departments to understand the root cause of the dispute.
- Resolution & Communication: Formulate a fair solution based on the investigation, communicate the decision to the client, and arrange for remedies.
- Regulatory Compliance & Reporting: Ensure all complaint-handling processes meet insurance commission mandates, and prepare regular reports for executive management and industry stakeholders.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Process Improvement: Analyze complaint data and trends to recommend operational or policy changes, preventing future recurrences of similar issues.
Compliance Officer I
Nigeria Social Insurance Trust Fund (NSITF)
Lagos
01.2018 - 01.2021
- Prepare compliance reports to support management decisions and operational improvements.
- Collaborate with inspection teams to strengthen regulatory compliance.
- Conduct employer sensitization programmes, workshops, and awareness campaigns on the Employees Compensation Scheme.
- Ensure proper documentation, filling and archiving of employers records in accordance with organisational policies.
- Support revenue generation initiatives by encouraging prompt registration and timely remittances.
Compliance Officer II
Nigeria Social Insurance Trust Fund (NSITF)
Ikeja, Lagos
01.2015 - 01.2018
- Register employers under the Employees Compensation Scheme while ensuring compliance with statutory.
- Manage employer contribution records with a strong focus on data accuracy and accountability.
- Verify payroll documentation to ensure correct contribution.
- Conduct compliance monitoring, employer sensitization programmes, and stakeholder engagement initiatives.
- Maintain employers database and resolve payment discrepancies promptly.
Education
Bachelor of Art - English Studies
Adekunle Ajasin University
Akungba Akoko, Ondo State, Nigeria08-2013
Master in Business Administration - Management Information System
Ladoke Akintola University
Ogbomoso, Oyo State03-2026
Skills
- Proactive
- Self starter
- Diplomatic skills
- Strong negotiation skills
- Active listening
- Complaint resolution
- Regulatory compliance
- Process improvement
- Customer service
- Data analysis
- Conflict management
Certification
Diploma in Data Analysis, 2024
Accomplishments
- Supported daily operations, enhancing team efficiency by 20%.
- Trained and mentored staff, resulting in a 15% increase in productivity.
- Implemented new inventory system, reducing stock discrepancies by 30%.
- Developed customer service protocols, boosting satisfaction scores by 25%.
Custom
- Budget and Budgetary Control
- Challenges of Enforcing Regulatory Legislation in Nigeria, Strategies for Effective Execution.
Timeline
Assistant Manager
Nigeria Social Insurance Trust Fund (NSITF)
01.2021 - Current
Compliance Officer I
Nigeria Social Insurance Trust Fund (NSITF)
01.2018 - 01.2021
Compliance Officer II
Nigeria Social Insurance Trust Fund (NSITF)
01.2015 - 01.2018
Bachelor of Art - English Studies
Adekunle Ajasin University
Master in Business Administration - Management Information System
Ladoke Akintola University