Tolulope Esther Aina
Winners,Lagos,Nigeria
Summary
To secure a challenging position in a reputable organization where I can utilize my front desk, Sales/marketing, excellence customer service and customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Attendant
Wally Dammy laundry ventures
Ibadan , Nigeria
02.2026 - 09.2026
- Welcomed and assisted customers with inquiries, ensuring a positive experience and efficient service delivery.
- Managed appointment scheduling and provided accurate information, improving overall operational efficiency at the front desk.
- Coordinate with laundry staff to ensure timely completion of orders.
- Maintain cleanliness and organization of the front desk area.
- Handled cash transactions and maintained accurate record
- Receive and process orders, payments, and pick-ups accurately.
Customer sales representative
Covenant university strategic business unit
01.2025 - 01.2026
- Oversees daily sales, customer service, and inventory restocking
- Records transactions and handles basic bookkeeping
- Maintains a clean, organized, and customer-friendly store environment
- Assists with stock arrangement and display
Teacher
DE Lambo Nusery and primary school
Abeokuta, Nigeria
05.2020 - 10.2020
- Developed and implemented engaging lesson plans, enhancing student understanding and participation in core subjects.
- Assessed student progress through regular evaluations, adapting instructional strategies to meet diverse learning needs.
- Maintained a safe and orderly learning environment for all students.
- Developed and implemented lesson plans based on curriculum objectives.
Education
National Certificate in Education - Business Education
Federal College of Education Osiele
Abeokuta , Ogun state 11.2019 - 12.2022
Skills
- Sales reporting
- Customer communication
- Cleanliness maintenance
- Customer engagement
- Record keeping
- Welcoming guests
- Time management
- Guest relations
- Greeting guests
- Hospitality services
- Listening skill's
- Computer literate
- Effective communication
- Customer Service
- Negotiation Skills
- Empathy and Patience
Accomplishments
- Consistently met or exceeded sales targets, driving revenue growth
- Improved customer satisfaction ratings through excellent service and product knowledge
- Streamlined import processes, reducing clearance times and costs
- Ensured 100% compliance with import regulations, eliminating delays and penalties
- Maintained accurate patient records and scheduling, ensuring seamless operations
- Provided excellent customer service, improving patient satisfaction ratings
Languages
- Yoruba
- English
Languages
English
Beginner
A1
Yoruba
Beginner
A1
Timeline
Front Desk Attendant
Wally Dammy laundry ventures
02.2026 - 09.2026
Customer sales representative
Covenant university strategic business unit
01.2025 - 01.2026
Teacher
DE Lambo Nusery and primary school
05.2020 - 10.2020
National Certificate in Education - Business Education
Federal College of Education Osiele
11.2019 - 12.2022