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Tolulope Adereti
Supervisor
Aguda
Summary
Dynamic operations supervisor with a proven track record at Koriland Hotel, enhancing guest satisfaction through strategic process improvements and exceptional customer service. Skilled in staff management and training, I foster team collaboration and drive performance, achieving significant reductions in guest complaints while maintaining high service standards.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Supervisor
L & K Betting Shop
06.2023 - Current
- Supervised daily operations, ensuring compliance with betting regulations and company policies.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented customer service initiatives, enhancing patron satisfaction and loyalty.
- Managed cash handling procedures, ensuring accuracy and security in financial transactions.
- Evaluated staff performance, providing constructive feedback to improve operational efficiency.
- Developed and maintained schedules, optimizing workforce allocation during peak periods.
- Analyzed operational processes, identifying areas for improvement to enhance overall performance.
- Resolved customer inquiries and disputes, maintaining a positive reputation for the shop.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Hotel Supervisor
Koriland Hotel
05.2020 - 02.2023
- Supervised daily hotel operations, ensuring high standards of guest service and satisfaction.
- Trained and mentored staff on best practices for customer engagement and operational efficiency.
- Implemented procedures to streamline check-in/check-out processes, enhancing guest experience.
- Conducted regular inspections of guest rooms and public areas to maintain cleanliness and safety standards.
- Coordinated staff schedules to optimize coverage during peak seasons and events.
- Resolved guest complaints and issues promptly, fostering positive relationships and repeat business.
- Collaborated with management to develop and execute promotional strategies to increase occupancy rates.
- Monitored inventory levels and ordered supplies to ensure smooth hotel operations and guest needs.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
- Monitored budget expenditures closely, identifying areas for cost-saving initiatives without compromising service quality or guest satisfaction rates.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Supervised maintenance projects within the hotel premises ensuring timely completion within budget constraints.
- Increased customer retention through exceptional service and timely resolution of issues.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.
- Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
- Ensured compliance with safety regulations, conducting routine inspections of facilities and equipment for potential hazards.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Oversaw inventory management, minimizing waste and optimizing cost control measures.
- Negotiated vendor contracts for supplies and services, obtaining favorable terms while maintaining quality standards.
- Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
- Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
Site Foreman
Parti Prrism
05.2016 - 03.2020
- Supervised daily site operations, ensuring compliance with safety regulations and project timelines.
- Coordinated workflow between subcontractors, optimizing resource allocation and project efficiency.
- Mentored junior crew members, fostering skills development and promoting a collaborative work environment.
- Conducted regular inspections, identifying and resolving potential safety hazards on-site.
- Implemented process improvements, enhancing productivity and reducing downtime across multiple projects.
- Managed material procurement, ensuring timely delivery and adherence to project specifications.
- Collaborated with project managers to develop and execute project plans, maintaining alignment with client objectives.
- Facilitated communication between stakeholders, ensuring transparency and addressing concerns promptly.
- Delivered high-quality workmanship by overseeing all aspects of construction from start to finish.
- Maintained accurate records of daily activities, including time sheets, material logs, and safety reports.
- Increased productivity by implementing effective delegation strategies among team members.
- Accelerated project timelines through proficient use of tools, equipment, and machinery on the job site.
- Improved project efficiency by effectively managing construction schedules, budgets, and resources.
- Collaborated with architects, engineers, and project managers to ensure accurate interpretation of design plans.
- Reduced project delays by proactively identifying potential issues and implementing appropriate solutions.
- Contributed to successful project completion with diligent tracking of milestones and deadlines.
- Aided in the development of comprehensive project estimates by collaborating closely with management teams for accurate budgeting considerations.
- Enhanced client satisfaction with consistent progress updates and efficient resolution of concerns.
- Boosted overall team morale by recognizing individual achievements and promoting open communication channels amongst staff members.
- Promoted a positive work environment by fostering teamwork and addressing conflicts in a timely manner.
- Cultivated strong relationships with clients, suppliers, and local authorities for smoother project execution.
- Streamlined communication between team members and subcontractors for seamless coordination of tasks.
- Ensured safety compliance on the job site through regular inspections and adherence to established protocols.
Education
Bachelor of Science - Political Science
Lagos State University
Lagos09-2002
Bachelor of Science - Web Authoring
NIIT
Lagos09-2001
Skills
Staff management
Operations management
Process improvement
Strategic planning
Business development
Staff discipline
Customer service
Decision-making
Employee motivation
Team building
Training and mentoring
Goal oriented
Staff development
Attention to detail
Relationship building
Interests
Listening to music
Surfing the internet
Reading, Listening to music
I love to keep abreast with the latest happenings in the world around me. News, entertainment news and current affairs. Music helps me to relax
Timeline
Supervisor
L & K Betting Shop
06.2023 - Current
Hotel Supervisor
Koriland Hotel
05.2020 - 02.2023
Site Foreman
Parti Prrism
05.2016 - 03.2020
Bachelor of Science - Political Science
Lagos State University
Bachelor of Science - Web Authoring
NIIT