Summary
Overview
Work History
Education
Skills
Interests
Reading, Listening to music
Timeline
Generic

Tolulope Adereti

Supervisor
Aguda

Summary

Dynamic operations supervisor with a proven track record at Koriland Hotel, enhancing guest satisfaction through strategic process improvements and exceptional customer service. Skilled in staff management and training, I foster team collaboration and drive performance, achieving significant reductions in guest complaints while maintaining high service standards.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Supervisor

L & K Betting Shop
06.2023 - Current
  • Supervised daily operations, ensuring compliance with betting regulations and company policies.
  • Trained and mentored staff, fostering a collaborative and efficient work environment.
  • Implemented customer service initiatives, enhancing patron satisfaction and loyalty.
  • Managed cash handling procedures, ensuring accuracy and security in financial transactions.
  • Evaluated staff performance, providing constructive feedback to improve operational efficiency.
  • Developed and maintained schedules, optimizing workforce allocation during peak periods.
  • Analyzed operational processes, identifying areas for improvement to enhance overall performance.
  • Resolved customer inquiries and disputes, maintaining a positive reputation for the shop.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Hotel Supervisor

Koriland Hotel
05.2020 - 02.2023
  • Supervised daily hotel operations, ensuring high standards of guest service and satisfaction.
  • Trained and mentored staff on best practices for customer engagement and operational efficiency.
  • Implemented procedures to streamline check-in/check-out processes, enhancing guest experience.
  • Conducted regular inspections of guest rooms and public areas to maintain cleanliness and safety standards.
  • Coordinated staff schedules to optimize coverage during peak seasons and events.
  • Resolved guest complaints and issues promptly, fostering positive relationships and repeat business.
  • Collaborated with management to develop and execute promotional strategies to increase occupancy rates.
  • Monitored inventory levels and ordered supplies to ensure smooth hotel operations and guest needs.
  • Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
  • Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
  • Monitored budget expenditures closely, identifying areas for cost-saving initiatives without compromising service quality or guest satisfaction rates.
  • Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
  • Supervised maintenance projects within the hotel premises ensuring timely completion within budget constraints.
  • Increased customer retention through exceptional service and timely resolution of issues.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
  • Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.
  • Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
  • Ensured compliance with safety regulations, conducting routine inspections of facilities and equipment for potential hazards.
  • Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
  • Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
  • Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
  • Oversaw inventory management, minimizing waste and optimizing cost control measures.
  • Negotiated vendor contracts for supplies and services, obtaining favorable terms while maintaining quality standards.
  • Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
  • Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.

Site Foreman

Parti Prrism
05.2016 - 03.2020
  • Supervised daily site operations, ensuring compliance with safety regulations and project timelines.
  • Coordinated workflow between subcontractors, optimizing resource allocation and project efficiency.
  • Mentored junior crew members, fostering skills development and promoting a collaborative work environment.
  • Conducted regular inspections, identifying and resolving potential safety hazards on-site.
  • Implemented process improvements, enhancing productivity and reducing downtime across multiple projects.
  • Managed material procurement, ensuring timely delivery and adherence to project specifications.
  • Collaborated with project managers to develop and execute project plans, maintaining alignment with client objectives.
  • Facilitated communication between stakeholders, ensuring transparency and addressing concerns promptly.
  • Delivered high-quality workmanship by overseeing all aspects of construction from start to finish.
  • Maintained accurate records of daily activities, including time sheets, material logs, and safety reports.
  • Increased productivity by implementing effective delegation strategies among team members.
  • Accelerated project timelines through proficient use of tools, equipment, and machinery on the job site.
  • Improved project efficiency by effectively managing construction schedules, budgets, and resources.
  • Collaborated with architects, engineers, and project managers to ensure accurate interpretation of design plans.
  • Reduced project delays by proactively identifying potential issues and implementing appropriate solutions.
  • Contributed to successful project completion with diligent tracking of milestones and deadlines.
  • Aided in the development of comprehensive project estimates by collaborating closely with management teams for accurate budgeting considerations.
  • Enhanced client satisfaction with consistent progress updates and efficient resolution of concerns.
  • Boosted overall team morale by recognizing individual achievements and promoting open communication channels amongst staff members.
  • Promoted a positive work environment by fostering teamwork and addressing conflicts in a timely manner.
  • Cultivated strong relationships with clients, suppliers, and local authorities for smoother project execution.
  • Streamlined communication between team members and subcontractors for seamless coordination of tasks.
  • Ensured safety compliance on the job site through regular inspections and adherence to established protocols.

Education

Bachelor of Science - Political Science

Lagos State University
Lagos
09-2002

Bachelor of Science - Web Authoring

NIIT
Lagos
09-2001

Skills

Staff management

Operations management

Process improvement

Strategic planning

Business development

Staff discipline

Customer service

Decision-making

Employee motivation

Team building

Training and mentoring

Goal oriented

Staff development

Attention to detail

Relationship building

Interests

Reading

Listening to music

Surfing the internet

Reading, Listening to music

I love to keep abreast with the latest happenings in the world around me. News, entertainment news and current affairs. Music helps me to relax

Timeline

Supervisor

L & K Betting Shop
06.2023 - Current

Hotel Supervisor

Koriland Hotel
05.2020 - 02.2023

Site Foreman

Parti Prrism
05.2016 - 03.2020

Bachelor of Science - Political Science

Lagos State University

Bachelor of Science - Web Authoring

NIIT

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Tolulope AderetiSupervisor