Tolulope Adams
Yaba,Nigeria
Summary
Dynamic professional with expertise in relationship management, problem solving, and business development. Demonstrates exceptional emotional and interpersonal intelligence, fostering strong team building and leadership capabilities. Skilled in training and coaching, with a proven ability to drive growth and enhance organisational performance. Committed to leveraging core competencies to achieve strategic objectives and deliver impactful results.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Relationship Manager, Institutional Banking (FMCG)
Guaranty Trust Bank
03.2022 - 05.2026
- Manage and sustain strategic relationships with large corporates and multinational clients within the FMCG sector.
- Led a team of 4 professionals in managing an asset portfolio valued at over ₦300 billion with zero default exposure.
- Drove local currency lodgements exceeding ₦1.4trn through proactive relationship management and strategic business engagement.
- Processed foreign exchange transactions exceeding $300 million.
- Reactivated dormant accounts, onboarded new clients, and expanded existing relationships contributing to annual client revenue exceeding ₦2 trillion.
- Improved customer satisfaction and strengthened long-term client retention through proactive engagement and service excellence.
- Collaborated with internal stakeholders to ensure seamless delivery of banking solutions tailored to client needs.
Key Account/Client Retention Executive
Health Partners HMO
03.2021 - 03.2022
- Managed relationships with corporate clients while ensuring exceptional customer experience and service delivery.
- Achieved over 90% client retention success rate through strategic relationship management and issue resolution.
- Increased customer retention by 95% and contributed to product expansion growth by 85%.
- Collaborated with a team managing multi-billion-naira corporate accounts.
- Identified client needs and delivered tailored healthcare solutions to strengthen long-term partnerships.
- Maintained consistent communication with clients to improve engagement and satisfaction levels.
Administrative Assistant
Health Strategy and Delivery Foundation
01.2020 - 12.2020
- Coordinated vendor engagement activities and maintained effective partnerships that enhanced operational efficiency.
- Supported successful execution of meetings, staff travel logistics, and organizational events.
- Assisted the Performance Management and Human Resources for Health teams in documenting goals, milestones, and project activities.
- Managed office inventory and procurement processes, reducing operational costs by 10%.
- Contributed to the implementation of healthcare improvement initiatives across primary healthcare centres.
Academic Tutor/Administrative Officer
Concept Educational Services
10.2013 - 08.2015
- Managed administrative operations and maintained organized office records and reporting systems.
- Handled client interactions and resolved issues using effective communication and conflict management skills.
- Tutored Economics and Commerce to senior secondary school students.
- Maintained efficient office coordination and inventory management processes.
Education
MBA - Finance and Investment
Ahmadu Bello University
B.sc - Economics
University of Illorin
Kwara State 01.2015 - 01.2019
Skills
- Relationship Management
- Problem Solving
- Emotional and Interpersonal Intelligence
- Team Building and Leadership
- Business Development
- Training and coaching
Projects
Niger State Productivity Improvement Plan, Supported the Human Resources for Health team in implementing a workforce improvement plan across primary healthcare centers in Niger State., Contributed to achieving over 60% improvement in operational outcomes., Collaborated with the team to complete the project two weeks ahead of schedule while reducing operational costs.
Activities
Teens Coordinator, The Redeemed Christian Church of God (Jan 2021 - Present) Coordinate mentorship and development activities focused on the growth and development of teenagers Treasurer, Trailblazer Teens and Youth Foundation (Jan 2022 - Dec 2025) Managed the Foundation's financial records and projects Treasurer, The Editorial and Publicity Community Development Service Group (EPCDS) - (May 2020 - Oct 2020) Managed financial records and expense tracking during the COVID-19 period. Teens Coordinator, The Redeemed Christian Church of God (Jan 2021 - Present) Coordinate mentorship and development activities focused on the growth and development of teenagers Treasurer, Trailblazer Teens and Youth Foundation (Jan 2022 - Dec 2025) Managed the Foundation's financial records and projects Treasurer, The Editorial and Publicity Community Development Service Group (EPCDS) - (May 2020 - Oct 2020) Managed financial records and expense tracking during the COVID-19 period.
Courses
- Forward Program McKinsey Academy December 2022
- The Arts and Science of Relationships: Understanding Human Needs University of Toronto July 2021
- Leadership Communication for Maximum Impact: Storytelling Northwestern University April 2021
- High Performance: Leadership, Teamwork, and Negotiation Northwestern University May 2020
- Jobberman Soft Skills Course Jobberman Nigeria February 2021
- Financial Markets Yale University July 2020
Accomplishments
Best Performing Team, Q1 2025 - Guaranty Trust Bank Ltd
Timeline
Relationship Manager, Institutional Banking (FMCG)
Guaranty Trust Bank
03.2022 - 05.2026
Key Account/Client Retention Executive
Health Partners HMO
03.2021 - 03.2022
Administrative Assistant
Health Strategy and Delivery Foundation
01.2020 - 12.2020
B.sc - Economics
University of Illorin
01.2015 - 01.2019
Academic Tutor/Administrative Officer
Concept Educational Services
10.2013 - 08.2015
MBA - Finance and Investment
Ahmadu Bello University