TOJU ELIZABETH ANUGENGEN
Calgary,Canada
Summary
Dedicated Administrative Professional with highly relevant communication skills, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Administrative Assistant
Cruxstone Development And Investment
Lagos, Nigeria
2025.08 - 2026.02
- Updated company databases by inputting new employee contact information and employment details.
- Managed front desk duties to ensure smooth operation of the reception area.
- Participated actively in departmental meetings, contributing valuable insights and suggestions.
- Coordinated office operations by handling phone inquiries, managing correspondence, and supervising office cleanliness.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Handled sensitive documents, ensuring confidentiality and privacy were maintained.
- Maintained accurate records to ensure regulatory compliance.
- Booked meeting rooms, travel, and dining arrangements to facilitate business events.
- Supported staff with administrative needs for photocopying, faxing, and filing.
- Accurately reconciled and processed expense reports for more than 5 employees.
- Assisted in arranging meetings for smoother communication channels.
- Updated office policies to reflect changing business needs and regulations.
Program Administrator
Alberta International Medical Graduate Association
Calgary, Canada
2023.10 - 2025.02
- Provided technical assistance to staff members regarding day-to-day operational issues in the office.
- Facilitated and processed over 20 incoming calls and emails daily, distributing relevant information to necessary departments.
- Established work priorities and assigned tasks to staff of various teams to ensure deadlines are met.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Understood the licensure process and all AMIGA's programs and services to be able to respond to and direct clients to appropriate assistance.
- Reviewed, evaluated, and updated project operations for easier and faster reporting of government-funded programs to meet the deadline.
- Prepared expense reports with accuracy and attention to detail.
- Facilitated interdepartmental mailings by preparing envelopes and packages for mailing or courier service delivery.
- Organised meetings and conferences like AIMGA symposium, Annual general meetings, including preparing agendas, materials, and scheduling rooms.
- Updated contact databases regularly with relevant customer data from sales inquiries or client interactions.
- Provided executive-level administrative support to the Executive Director.
- Created detailed reports and clear communication using the Microsoft Office suite and other software applications.
- Coordinated travel arrangements for staff members, leading to hassle-free business trips.
- Tracked project progress using advanced spreadsheet techniques.
- Provided guidance and training to junior administrative personnel on various aspects of their job responsibilities.
- Conducted research on various topics related to organisational operations and provided recommendations for improvement.
- Wrote professional letters, emails, and memoranda for business communication.
- Handled procurement of office supplies, avoiding stock shortages or wastage.
- Maintained an organised workspace promoting productivity and efficiency.
- Attended meetings and maintained files of notes taken during meetings.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Managed queries in person, by phone, and via email with exceptional customer care.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Liaised with the IT department to rectify technical issues promptly.
Clinic Administrative Personnel
Centenary Physio And Rehab
Scarborough, Canada
2022.10 - 2023.10
- Answered phone calls, directed inquiries to appropriate personnel, and responded to patients' requests promptly.
- Coordinated daily clinic operations to ensure smooth workflow.
- Managed patient appointments for optimal scheduling.
- Maintained confidentiality of patients' data, adhering to data protection regulations.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when equipment malfunctioned.
- Reviewed work completed by other employees to verify proper spelling and grammar.
- Established work procedures and schedules, and kept track of the daily work of staff.
- Maintained files and filing, keeping sensitive information of patients confidential.
- Maintained office inventory by assisting with supply orders.
- Served as the primary point of contact for facilitating operational and administrative inquiries.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Built and maintained relationships with vendors and other external contacts.
- Resolved customer inquiries or escalated issues accordingly.
- Processed invoices accurately and promptly according to established guidelines.
Assistant operations manager
MODS Salon (Body Refinement Limited)
Lagos, Nigeria
2021.06 - 2022.01
- Oversaw daily operations of the salon and staff
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Liaised between other managers and employees, communicating concerns and expectations to appropriate parties.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Processed invoices and financial data with a strong eye for detail.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Designed strategic schedules, rotas, and workloads to promote productivity.
- Set office policies and procedures to keep team members coordinated.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Assessed employee performance on a bi-monthly basis and implemented corrective actions.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Implemented innovative strategies for increasing efficiency in daily operations.
- Captured photos and videos of different hair styling services, customer experiences, and salon events for social media engagements.
- Worked closely with some Hair Stylists to create content on new hairstyle trends or new product supplies for advertising and marketing campaigns.
- Documented clients' testimonials, both written and verbal, about the salon, management, and employees on social media to ensure good brand presence.
- Collaborated with other employees and the CEO to promote marketing activities to attract new clients and retain existing ones, like giving out loyalty cards, end-of-year packages, etc.
- Managed supplier relationships to secure the best pricing and service delivery.
Education
Bachelor Of Science - Media And Communication Studies
Afe Babalola University
Ado-Ekiti 2013.09 - 2017.10
Post Graduate Diploma - Marketing-Coporate Account Management
Centennial College
Toronto 2022.09 - 2023.09
Skills
- Customer Relationship Development
- Time Management
- Office Administration
- Project Coordination
- Data Management
- Microsoft Office Proficiency
- Communication
Certification
Google Ad Search and Google Analytics Certification
Timeline
Administrative Assistant
Cruxstone Development And Investment
2025.08 - 2026.02
Program Administrator
Alberta International Medical Graduate Association
2023.10 - 2025.02
Clinic Administrative Personnel
Centenary Physio And Rehab
2022.10 - 2023.10
Post Graduate Diploma - Marketing-Coporate Account Management
Centennial College
2022.09 - 2023.09
Assistant operations manager
MODS Salon (Body Refinement Limited)
2021.06 - 2022.01
Bachelor Of Science - Media And Communication Studies
Afe Babalola University
2013.09 - 2017.10