Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Performance Metric Design
undefinedSolved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
Chrome OS administrator, Google
Chrome OS administrator, Google
Cloud, IBM
CompTIA Cloud+ Basic, Alison
Certified Network Security Specialist (CNSS), International Cybersecurity Institute, UK
Introduction to Cybersecurity, Cisco Networking Academy