Tochukwu Madu
Technical Support
Lagos
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Technical Manager/Software Developer
Integrated Cash Management Services
Lagos
2021.01 - 2022.04
- Developed suggestions for technical process improvements to optimize resources.
- Liaised between business and technology units to manage delivery schedules for applications.
- Evaluated reputation risk and regulatory risk.
- Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
- Finished projects up to 3 months ahead of schedule and as much as $10k under budget.
Technical Manager/Software Engineer
Theo Godson Company
Abuja
2016.01 - 2020.12
- Developed suggestions for technical process improvements to optimize resources.
- Liaised between business and technology units to manage delivery schedules for applications.
- Increased employee productivity by 99% through training and mentorship.
- Communicated project status, delivering audience messages and change management with clients.
Education
Bachelor of Science - Computer Science
University of Abuja
Abuja, Nigeria 2010.01 - 2015.07
Skills
Performance Metric Design
undefinedAccomplishments
Solved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
Certification
Chrome OS administrator, Google
Timeline
Technical Manager/Software Developer
Integrated Cash Management Services
2021.01 - 2022.04
Chrome OS administrator, Google
2020-08
Cloud, IBM
2020-07
CompTIA Cloud+ Basic, Alison
2020-05
Certified Network Security Specialist (CNSS), International Cybersecurity Institute, UK
2020-05
Introduction to Cybersecurity, Cisco Networking Academy
2020-05
Technical Manager/Software Engineer
Theo Godson Company
2016.01 - 2020.12
Bachelor of Science - Computer Science
University of Abuja
2010.01 - 2015.07
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