An excellent Customer Success Manager who is highly skilled at upselling, cross-selling and building healthy relationships with customers. Also, an awesome problem solver who enjoys helping others and writing.
Hi, I’m
Tobi Fasipe
Customer Success Manager
Summary
Overview
10
years of professional experience
4
years of post-secondary education
2
Certifications
Work History
Stitch MoneyCape Town
Customer Success Manager
03.2022 - Current
Job overview
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Paystack Payments LimitedLagos
Customer Success Specialist
09.2019 - 02.2022
Job overview
- Serving customers – understanding customer needs and wants, presenting findings and recommendations to improve existing products or create new products
- Project Management – creating and managing timelines, resources and stakeholders to ensure timely completion of tasks
- Sales – Created pitch decks to assist the Business Operations team
- Process Improvement - identified processes that could be improved and worked with several teams to achieve this
- Resolved internal tooling problems, improved operations and provided exceptional client support
- Onboarding - responsible for introducing new employees to the various tasks handled by the User Operations team to assist them get up and running
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Antsar Consulting CompanyLagos
Analyst
08.2014 - 08.2015
Job overview
- Critical & Analytical Thinking – Formulated market entry and expansion strategies, conducted research, surveys, interviews and generated helpful insights from findings
- Sales – Created pitch decks after testing business models with financial models
- Business Planning – Created financial models to test the profitability of proposed businesses
- Discovered root causes of problems and identified appropriate solutions
- Tools & Technologies – Excellent user of Microsoft Excel, Word,
- PowerPoint, Canva & GSuite
- Mapped process activities to identify shortfalls and proposed options to rectify operational inefficiencies.
Education
University Of LagosLagos, Nigeria
Bachelor of Arts from History &
Strategic Studies
09.2012 - 10.2016
University Overview
Graduated top 5% of Class
GPA: 3.89 / 5.0
Member of Students' Historical Society of Nigeria
Member of the Soccer Team
Skills
Customer SupportInterpersonal SkillsLeadershipPublic SpeakingProcess ImprovementProject ManagementResearchSalesTime management
Revenue growth
Customer Relations
Business Development
Negotiation
Certification
Certified Product Manager
Timeline
Customer Success Manager
Stitch Money
03.2022 - Current
Customer Success Specialist
Paystack Payments Limited
09.2019 - 02.2022
Analyst
Antsar Consulting Company
08.2014 - 08.2015
University Of Lagos
Bachelor of Arts from History &
Strategic Studies
09.2012 - 10.2016