TOBI SIMEON
Lagos
Summary
Dynamic Financial Analyst and Customer Relationship Manager with a proven track record at Tobilux Nigeria Limited. Expert in problem-solving and report generation, enhancing customer satisfaction through effective communication. Adept at driving sales growth and fostering strong client relationships, consistently delivering results that exceed expectations. Results-driven professional with strong customer service and communication skills. Experienced in managing customer inquiries and resolving issues effectively, contributing to enhanced customer satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Financial Analyst / Secretary
Unity Estate
Lagos
01.2023 - Current
- Created budgets and forecasted financial results.
Customer Relationship Manager
Tobilux Nigeria Limited
Lagos
02.2017 - Current
- Efficiently managed customer inquiries, complaints, and feedback using strong communication skills.
- Coordinated marketing campaigns to enhance customer relations efforts.
- Provided prompt responses to customers via phone, email, and text message.
Telemarketing Sales Representative
Asia Plantation Capital
Dubai
06.2015 - 12.2016
- Executed outbound calls to generate leads and follow up with existing customers.
- Ensured prompt and professional handling of all incoming calls per company policies.
- Employed consultative selling techniques to effectively promote products and services.
- Delivered accurate product information to address customer needs and inquiries.
Head Waiter
Fournil De Pierre
Dubai
05.2013 - 05.2015
- Assisted customers with inquiries and resolved product-related issues promptly.
- Managed order processing and ensured accurate documentation for customer transactions.
- Provided support to team members during peak service hours to maintain efficiency.
- Answered customer inquiries via telephone, email and face to face contact.
Sales Agent Representative
Tebtex Properties Nigeria Limited
Benin City
01.2010 - 07.2012
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Communicated product features, advantages, and benefits to customers.
- Developed and maintained relationships with customers to ensure repeat business.
Card Services Representative
Globacom, Telecommunication Nigeria
Lagos
09.2007 - 12.2009
- Provided exceptional customer service while resolving disputes regarding billing statements, charges, and account balances.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Provided training and mentoring support to junior staff members working on the Credit Card Specialist team.
Cyber Cafe Attendant
Dashire Cyber cafe
Benin City
09.2004 - 06.2007
- Greeted customers upon arrival and provided them with assistance or information when needed.
- Provided exceptional customer service, resolving queries in a timely manner.
- Demonstrated strong knowledge of computer hardware and software applications.
- Troubleshot technical issues, such as network connectivity problems, printer malfunctions.
Education
BACHELOR OF SCIENCE (B.S.) - COMPUTER SCIENCE
Ambrose Ali University
Edo State11.2023
General Certificate Examination GCE -
Oza Grammar School
Edo State12.2003
CERTIFICATION IN DESKTOP PUBLISHING -
Cyber Gate Systems And Technology
Edo State08-2003
Skills
- Coaching and Mentoring
- Technology
- Problem-solving
- Property Management
- Customer Service
- Product and Service Management
- Verbal and Written Communication
- Business Development and Planning
- Sales Process
- Goals and Performance
Volunteer Experience
Financial Analyst / Secretary, Unity Estate, Lagos, Lagos, 01/01/23, Present, Created budgets and forecasted financial results.
References
References available upon request.
Timeline
Financial Analyst / Secretary
Unity Estate
01.2023 - Current
Customer Relationship Manager
Tobilux Nigeria Limited
02.2017 - Current
Telemarketing Sales Representative
Asia Plantation Capital
06.2015 - 12.2016
Head Waiter
Fournil De Pierre
05.2013 - 05.2015
Sales Agent Representative
Tebtex Properties Nigeria Limited
01.2010 - 07.2012
Card Services Representative
Globacom, Telecommunication Nigeria
09.2007 - 12.2009
Cyber Cafe Attendant
Dashire Cyber cafe
09.2004 - 06.2007
BACHELOR OF SCIENCE (B.S.) - COMPUTER SCIENCE
Ambrose Ali University
General Certificate Examination GCE -
Oza Grammar School
CERTIFICATION IN DESKTOP PUBLISHING -
Cyber Gate Systems And Technology